Access Coordinator II (Ft. Smith)

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Closing Date:

11/30/2025

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

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For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

REP West Business Office

Departments Website:

Summary of Job Duties:

The Access Coordinator II position at our Family Medical Center in Fort Smith offers an exciting opportunity for individuals who are passionate about providing excellent customer service and assisting patients throughout the registration and appointment process. This position works under supervision to support the clinics patient resource needs and ensure comprehensive data collection. The primary responsibilities of this role include conducting patient interviews scheduling follow-up appointments maintaining cash drawer operations answering appointment calls and voicemails and completing work queues in a timely manner. Additionally the Access Coordinator II is responsible for completing recall appointments for visits and assisting with clinic closing duties.

Qualifications:

Minimum Qualifications:

• High School Diploma/GED.

• Two (2) years of experience in customer service registration or scheduling in a healthcare environment.

Knowledge Skills & Abilities:

• Ability to follow oral instructions read and write.

• Computer/basic keyboard skills telephone etiquette skills and general knowledge of office machines including printers and scanners.

• Excellent customer service skills.

Preferred Qualifications:

• Knowledge of basic medical terminology. Knowledge of healthcare insurance eligibility.

• Bilingual-Spanish & English

Additional Information:

Key Responsibilities:

• Identify and collect copays coinsurance and past due patient balances.

• Post payments print receipts and balance cash drawer.

• Prepares necessary documentation for daily deposits.

• Works registration and front desk and assists billing to identify potential insurance billing and payment issues.

• Provide courteous and prompt attention to patients while in registration and front desk area.

• Recalls for well child appointments are completed quarterly. Front desk clinic closing required twice a week (Thursday & Friday).

• Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.

• Review patient accounts for demographical insurance and/or payment errors.

• Tracking of appointment cancellations no shows etc.

• Ensure faxing scanning and importing are completed within a timely manner.

• Reviews and matches patient billing information with billing verifications diagnoses and other supporting documentation.

• Schedule patient appointments verify insurance eligibility and counsel patients regarding office policies.

• Review Patient Portal requests for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.

• Review Patient Portal request for appointment request. Review appointment requests schedule as appropriate and follow up with the patient per their requested communication type.

• Sort and distribute incoming mail.

• Must be able to function in a positive manner in a high volume environment with a professional attitude to ensure the highest level of customer service.

• High commitment to maintain consistent attendance required

• Fill in as Call Center Representative and cross trains in various other areas as needed.

• Generates reports for accounting.

• May perform other duties as assigned.

This posting will be used to fill multiple vacancies. Work hours are Monday-Friday 7:30 am - 4:30 pm to include the Front desk clinic closing required once a week (Wednesday).

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Special Instructions to Applicants:

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening Criminal Background Check Substance Abuse Testing

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

N/A

Frequent Physical Activity:

Crouching Feeling Grasping Hearing Lifting Manipulate items with fingers including keyboarding Reaching Repetitive Motion Sitting Standing Stooping Talking Walking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes