PBX Operator
PBX Operator
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Salary Not Disclosed
1 Vacancy
Job Description
About Shepherd Center
With five decades of experience Shepherd Center provides world-class clinical care research and family support for people experiencing the most complex conditions including spinal cord and brain injuries multi-trauma traumatic amputations stroke multiple sclerosis and pain. An elite center ranked byU.S. Newsas one of the nations top hospitals for rehabilitation Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
Shepherd Centers culture is one of hope humor and hard work. You will enjoy career growth strong relationships with co-workers strong support from leadership and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.
This position is Monday - Friday 3:30 PM - 7:30 PM with some flexibility to cover vacation for other team members.
JOB RESPONSIBILITIES
The PBX Operator performs several duties to facilitate communications into the Center.
Accountabilities:
- Answers all incoming PBX calls for the hospital interviewing callers and directing calls to the appropriate location.
- Clearly conveys and receives messages to meet the needs of all stakeholders.
- Understands and meets the needs of customers responding with courtesy clarity and accuracy to all inquiries.
- Greets and provides information to patients families vendors and all other visitors.
- Monitors the work environment to ensure functionality safety and teamwork.
- Ensures optimal coverage for shifts they are responsible for and reports any problems perceived potential or real to Supervisor in a timely manner.
REQUIRED MINIMUM EDUCATION
- High School Diploma or equivalent.
REQUIRED MINIMUM CERTIFICATION
- None required
REQUIRED MINIMUM EXPERIENCE
- One year PBX experience receiving and directing large volume of incoming calls preferably in a healthcare setting.
REQUIRED MINIMUM SKILLS
- Excellent interpersonal and communication skills.
- General computer experience required.
PREFERRED QUALIFICATIONS
- None
PHYSICAL DEMANDS
- None
WORKING CONDITIONS
- Computer work
- Standing desk option
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Employment Type
Part-Time
