Manager, HR Service Delivery
Manager, HR Service Delivery
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$ 98200 - 135000
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
About the role
The HR Service Delivery Manager is responsible for overseeing Elements HR Service Delivery operations supporting global regions including the US Canada Ireland and Mexico. This position is accountable for building a consistent efficient and high-quality service delivery model that supports the employee lifecycle enhances scalability and enables Centers of Expertise (COEs) to focus on more strategic priorities.
What youll do
Strategy & Transformation
- Ensure that HR Service Delivery objectives are fully integrated with the overarching People Services strategy and the specific requirements of regional HR operations.
- Oversee the centralization of Workday transactions developing processes accountability frameworks and service standards.
- Lead and manage the transformation of the employee portal by introducing new features improving usability and ensuring that all team members have easy access to essential resources and information.
Team Leadership & Development
- Provide direction coaching and mentorship to HR Service Delivery team members fostering an environment of collaboration growth and continuous learning.
- Establish clear goals and performance standards conducting regular feedback and development conversations to support individual and collective achievements.
- Identify skills gaps and facilitate targeted training and career development opportunities ensuring the team is equipped to deliver high quality employee-centric services.
Service Delivery & Global Operations
- Oversee Tier 1 HR support across Payroll Benefits and HRIS through ServiceNow ensuring timely triage accurate resolution and seamless escalation to COEs.
- Define monitor and report on Service Level Agreements (SLAs) and service metrics to drive accountability and decision-making.
- Anticipate and resolve regional delivery challenges ensuring compliance with local requirements while maintaining global consistency.
Process Excellence & Governance
- Drive enterprise-wide HR process standardization simplification and automation to eliminate inefficiencies and manual workarounds.
- Establish and enforce governance frameworks ensuring data quality integrity and compliance across all HR services.
- Partner with the HRIS leader to facilitate change management efforts related to Workday updates testing and training ensuring successful adoption of new system functionality.
Continuous Improvement & Project Management
- Champion a culture of continuous improvement by proactively seeking opportunities to optimize HR service delivery streamline processes and increase operational efficiency.
- Oversee the design implementation and tracking of HR projects and initiatives ensuring alignment with organizational goals and timely execution.
- Lead cross-functional projects maintain clear communication channels and ensure stakeholders remain informed and engaged throughout all phases of project delivery.
Collaboration & Stakeholder Influence
- Serve as a trusted partner to HR COEs Payroll HRIS and Health & Wellness ensuring integrated support across the employee lifecycle.
- Build and manage relationships with HRBPs supporting their transition from transactional to strategic roles.
- Manage vendor relationships and hold accountability for third-party service quality and outcomes.
Employee Experience & Change Leadership
- Promote a culture of service excellence by prioritizing accessibility precision and prompt delivery.
- Lead communication training and change management efforts for People Services initiatives HR processes and system changes including recurring annual events such as year-end and open enrollment.
- Provide thought leadership on emerging HR service delivery practices ensuring the model remains modern scalable and employee focused.
Basic Qualifications
- Post-secondary education in Human Resources Business Administration or
Technology. - 10 years of progressive HR Shared Services or Service Delivery leadership experience.
- Demonstrated success leading service delivery transformations including the centralization of transactions or process migrations.
- Proven track record managing global or multi-regional HR delivery teams.
- Strong knowledge of HR operations including HRIS (Workday) Payroll Benefits and employment law compliance.
- Experience with case management systems (ServiceNow preferred).
- Strong strategic thinking influencing and stakeholder engagement skills.
- Skilled in project and change management guiding stakeholders through transitions.
- Strong analytical problem-solving and decision-making capabilities with the ability to balance strategic vision with operational delivery.
- Demonstrated commitment to service excellence and continuous improvement.
Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026
The base salary range for this position is $98200-$135000 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .
Required Experience:
Manager
Employment Type
Full-Time
