Protective Services Specialist 4 (PCN 063743)
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Job Location:
Ketchikan, AK - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
- This position is open to Alaska Residents only.
Please check our residency definitionto determine if you qualify.
The Department of Family and Community Services
Office of Childrens Services (OCS)is
recruiting for a full-timeProtective Service Specialist 4 located in
Ketchikan Alaska.
What you will be doingThe individual in this position is responsible for Child Protection Services in the Family Services unit. They are the bridge between management and Front Line Protective Services staff while also acting as a resource within the office and community and serving as a community liaison with other agencies. They supervise a number of caseworkers assigning reviewing and consulting on cases. They have a variety of administrative functions as well as providing personnel management for their staff.
Our organization mission and cultureTheOffice of Childrens Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued treated equitably and treated respectfully.
The Mission of the Office of Childrens Services is: Ensuring the safety permanency and well-being of children by strengthening families engaging communities and partnering with Tribes.
Everything we do is underpinned by our Core Values.Benefits of joining our teamProtective Services Specialists have a very challenging job that can be stressful at times but there are few occupations that offer more opportunities to learn new things about families your communities and yourself. We work as a team through collaboration towards common goals to serve positive outcomes for families. We strive for a tight knit group offering support to one another and contributing to a positive atmosphere. The Office of Childrens Services has great potential for career advancement.
Your first 12 months in the agency are probationary and considered a training period with formal and on-the-job training with your supervisor and your colleagues.Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.
Working environment you can expectThe Office of Childrens Services Ketchikan Field Office is located in the downtown State Office Building across the street from the Ketchikan Police Department. We are conveniently located near shops restaurants as well as the bus line. We Serve the City of Ketchikan along with residents in the Ketchikan Gateway Borough; the combined population is approximately 14000. Ketchikan is the hub community for lower Southeast Alaska located in the most southern end of the State of Alaska. The Ketchikan Office also provides back up to the Craig Field Office which is located on Prince of Wales Island.
For information on the Ketchikan community (including schools hospitals housing) please review theAlaska Community Profiles.
We are seeking a candidate with the following competencies:Leadership: Influences motivates and challenges others; adapts leadership styles to a variety of situations.
Managing Human Resources: Plans distributes coordinates and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected utilized and developed and that they are treated in a fair and equitable manner.
Decision Making: Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
Conflict Management: Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information changing conditions or unexpected obstacles; effectively deals with ambiguity.Special Note- This position requires a valid Alaska drivers license.
- Additionally while the Division does have vehicles assigned to it they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
- For positions in this job class a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
- The successful candidate may be required to attend multiple training courses normally located in Anchorage.
To view the general description and example of duties for a Protective Services Specialist 4 please go to the following link: QualificationsAny combination of education and/or experience that provides the applicant with competencies in
- Analytical Thinking/Problem Solving: Uses a logical systematic and sequential approach to address problems or opportunities or manage a situation by drawing on ones knowledge and experience base and calling on other references and resources as necessary.
- Integrity/Honesty: Behaves in an honest fair and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
- Interpersonal Skills:Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity race gender disabilities and other individual differences.
- Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
- Writing:Recognizes or uses correct English grammar punctuation and spelling; communicates information (for example facts ideas or messages) in a succinct and organized manner; produces written information which may include technical material that is appropriate for the intended audience.
- Technical Credibility:Understands and appropriately applies principles procedures requirements regulations and policies related to specialized expertise.
- Developing Others:Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
- Influencing/Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.
Training in a social science behavioral science health science guidance and counseling or a closely related field and/or progressively responsible professional experience providing assistance information or referrals to the general public related to social services health care or legal services; in child adult family or group case management licensing or probation services; or providing care or services to delinquent juveniles.
Typically gained by means the prevalent usual method of gaining the competencies expected for entry into the job.
Training and education in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom on-line self-study and on-the-job) from accredited and unaccredited sources and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
Progressively responsible means indicating growth and/or advancement in complexity difficulty or level of responsibility.
Professional experience means work that is creative analytical evaluative and interpretive; requires a range and depth of specialized knowledge of the professions principles concepts theories and practices; and is performed with the power or right to decide or act according to ones own judgment.
Special Note:
Some positions require a valid Alaska drivers license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.Additional Required Information
At time of interview applicant is requested to submit:
- A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.
- A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.
- Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.
Please read the below information carefully. This applies to your application submission.NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
EDUCATION
To verify education being used to meet the required minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application provided at the time of interview or if not provided transcripts will be required prior to appointment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university.It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not already documented in your application please provide the employer name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
LEGAL EMPLOYMENT
The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
The State of Alaska does not provide VISA Employer sponsorships.
RECRUITMENT SCOPE
This position is open to Alaska Residents only. Please check ourresidency definition to determine if you qualify.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll free) or (907) 465- 4095. If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.Contact Information
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to
For applicant password assistance please visit: specific information in reference to the position please contact the hiring manager at:
Name:Aundra Murdoch
Phone:
Email:Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
