Business Analyst Advisor

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Business Analyst Advisor do at Fiserv

As a Business Analyst Advisor at Fiserv you will play a pivotal role in ensuring we meet our commitments to our financial institution partners. You will actively contribute to driving client satisfaction by engaging with stakeholders across the organization.

Specifically you will be responsible for:

• Collaborating with clients to understand their business objectives and success metrics ensuring alignment with Fiservs offerings.
• Conduct thorough analysis testing and configuration of system settings to support client needs.
• Lead the development of comprehensive project requirements and integrated project plans.
• Serve as a liaison between clients and Fiserv teams supporting client initiatives and driving successful delivery of services.
• Monitor client project portfolios and service tickets facilitating timely resolutions to ensure client satisfaction.
• Work closely with product and technology teams to support cross-client initiatives during platform changes.

What you will do:

• Champion client delivery and service processes proactively managing client initiatives.
• Advocate for the voice of the customer gathering feedback to enhance end-to-end client satisfaction and engagement.
• Build strong relationships with clients identifying opportunities to enhance their business outcomes.
• Align with key organizational partners including executive leadership sales marketing operations and finance to drive collective success.
• Translate client business requirements into actionable solutions that achieve desired business outcomes.
• Manage client projects while providing expert consultation and guidance throughout the project lifecycle.
• Offer insights into product capabilities and best practices for addressing complex business challenges.
• Ensure completion and approval of testing user documentation and blended learning plans.

What you will need to have:

• Bachelors degree in business operations or a related field.
• Over 6-10 years of experience in business and IT program and project management.
• 6-10 years of experience in the Financial Services industry preferred.
• Proven track record of effectively driving delivery and achieving business objectives.
• Understanding of business financial practices and accounting principles.
• Familiarity with FD systems (PCF ACS Letters DQ Rules) preferred.
• Experience with both Waterfall and Agile Development methodologies preferred.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

What would be great to have:

• Operational consulting experience is a plus.
• Strong analytical and problem-solving skills with the ability to navigate complex business and technical concepts.
• Exceptional communication and presentation skills capable of engaging stakeholders at all levels from C-suite to technical teams.
• Demonstrated thought leadership with the ability to influence through collaboration.
• Proven ability to quickly establish credibility and rapport with diverse constituents.

#LI-PN1

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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