Business Accountability Specialist- Military Spouse Homefront Heroes Hiring Program (HHH)

About this role:

Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel and is seeking a Business Accountability Specialist in the Secure Network Service Management organization. To perform analysis review data files create reporting and supporting Vendor Management Major Incident Problem and/or Change management functions for the organization. The candidate will need to have the ability to create documentation processes and programs to ensure quality standards are met relevant controls are followed and executed and deficiencies are identified and addressed.

The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.

The HHH Program is a direct hire program for talented individuals seeking careers in Consumer Lending Consumer Small Business Banking Human Resources Technology and Wealth Investment Management. Learn more about our program: HHH Program

In this role you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems.
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements.
• Evaluate moderately complex business operational or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems.
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions.
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes.
• Collaborate and consult with business and technology teams to evaluate and resolve issues to provide technological solutions and manage both project schedules and deliverables.
• Coordinate communication and information flow between business and technology teams
• Act as an individual contributor to perform data quality review and trend analysis.
• Become fluent in all Wells Fargo policies and tools.
• Provide weekly/monthly/quarterly metrics and reporting.

Required Qualifications US:

• 2 years of risk management business controls quality assurance business operations compliance or process experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 2 years of Service Management Experience in ITIL disciplines (Vendor/Major Incident/Problem/Change Management) or equivalent demonstrated through one or a combination of the following: work experience training military experience education.

Desired Qualifications:

• Strong analytical skills with high attention to detail and accuracy
• Problem solver. Able to consistently make excellent decisions through a combination of data analysis judgment and experience including the ability to anticipate future consequences and trends and incorporate them into the organizational plan.
• 2 years data analytics experience. Skilled at analyzing data sets drawing out conclusions and trends and communicating those trends to broader audiences.
• 2 years technical experience with Network/Security devices Service Management experience. Bonus: Certifications like ITIL v4.
• Excellent verbal written and interpersonal communication skills.
• Ability to interact with all levels of an organization.
• Ability to quickly establish credibility to build and maintain effective working relationships.
• Advanced Microsoft Office skills
• Ability to work effectively in a team environment and across all organizational levels where flexibility collaboration and adaptability are important.
• Ability to execute in a fast paced high demand environment while balancing multiple priorities.
• Ability to meet stringent deadlines and facilitate meetings or present information to an audience.
• Experience utilizing ServiceNow Change Problem Incident and Reporting modules.
• Ability to produce a copy of military orders including applicant name.

Job Expectations:

• HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.
• Ability to work on-site at approved location listed
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Job Locations:

Chandler AZ or Irving TX

Candidates living outside of the above locations may be asked to produce a copy of military orders including applicant to be considered for remote or alternate locations.

#HHHProgram

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.