Customer Service Centre Advisor
Customer Service Centre Advisor
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Job Description
Job Title: Customer Service Centre Advisor
Starting Salary: 23000 pa
Hours per week: 35 per week - flexible 8:00am-6:00pm contract on a rota basis. Shifts are 8.00am-4.00pm 9.00am-5.00pm or 10.00am-6.00pm.
Location: At IOSH we embrace hybrid working because we believe its the key to achieving work-life balance strategic success and fostering our collaborative culture. Youll be required to work from our head office in Wigston Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.
Closing date: Friday 17 October 2025
About the role
The Customer Service team at IOSH thrive on putting the customer at the heart of all that we do.
Reporting to the Team Leader the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email Telephone and Digital supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
Every day in this fast-paced environment will bring new challenges and the opportunity to make a real impact. From handling customer enquiries and resolving issues to working on exciting projects and providing first-class administrative support this role is as diverse as it is rewarding.
We believe in investing in our employees development with access to ongoing training empowering you to grow both personally and professionally. You will collaborate with like-minded individuals share ideas and contribute to a positive supportive work environment where your efforts are valued and recognised.
If youre looking for a role that offers excitement variety and the chance to make a difference then this is the opportunity for you.
What youll bring
We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone via email and webchat.
You will demonstrate personal resilience and work independently whilst handling telephone complaints and remain calm whilst working under pressure.
You will be efficient and possess excellent interpersonal and communication skills with the ability to prioritise a busy workload as well as have great administrative skills.
Essential criteria
- Experience of working in a customer contact centre environment.
- Experience of working in a fast-paced environment
- Experience of time management and organisation skills with the ability to multi task and prioritise effectively to meet deadlines.
- Administration experience
Whats in it for you
Our colleagues are supported and enabled to bring their best selves to work to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five volunteering days per year
- Employee Assistance Programme to support you and your dependents wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the worlds Chartered body for safety and health professionals.
We know that diversity of thought culture perspective and background are vital for our vision. We believe in a completely personal environment where youre treated like you want to be treated. No matter who you are you can be yourself at IOSH.
As a disability confident employer we guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy.
Find out more about how we advocate for and support health and safety professionals worldwide to create a safer and healthier world of work by visiting .
How to apply
To apply youll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website or if you have any queries about the role or recruitment process please reach out to .
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible to avoid disappointment.
Please note previous applicants need not apply.
Required Experience:
Unclear Seniority
Employment Type
Advisor
