Repairs Coordinator

Hours of Work: 35 per week

Closing date: 10th October 2025

Interviews: To be confirmed

Were looking for a proactive and organised individual to support the smooth delivery of a responsive high-quality repairs this key role youll be responsible for scheduling appointments for field operatives managing diaries to maximise efficiency and ensuring repairs are completed with a high first-time fix rate.

Working closely with the Planning and Administration Manager youll help direct resources to priority workstreams liaise with customers and contractors and maintain strong administrative oversight across all aspects of repairs planning. Your focus will be on delivering excellent customer service meeting performance targets and ensuring compliance with financial and legal standards.

In addition we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our Repairs Coordinators do;

• Coordinate and manage repairs scheduling ensuring appointments are efficient timely and focused on achieving high first-time fix rates.

• Maintain accurate records and systems updating job progress follow-on works and customer communications to support service delivery.

• Support day-to-day voids and emergency repairs working across multiple disciplines and liaising with operatives contractors and out-of-hours services.

• Oversee administrative and financial processes including purchase orders invoice checks rota coordination and compliance with legal and statutory requirements.

• Contribute to performance improvement analysing reports supporting training resolving customer complaints and implementing service enhancements.

What we are looking for;

• NVQ in Administration or minimum of five GCSEs or equivalent including Maths and English at Grade C and above.

• Strong organisational and planning skills with the ability to manage workloads meet deadlines and respond effectively to changing demands.

• Excellent communication and customer service including handling calls resolving issues at first contact and engaging empathetically with tenants and colleagues.

• High standard of administrative capability with experience in resource planning data handling and working collaboratively in a busy team environment.

• Solid knowledge of ICT systems and property maintenance including Microsoft packages health and safety repair types and prioritisation. Proactive and collaborative approach with strong problem-solving skills and the ability to work independently while supporting team and customer needs.

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided

• 33 days holiday per year plus bank holidays and a holiday a buy scheme.

• Company pension scheme with up to 10% matched contributions

• Company funded access to a health cash plan where you can claim back costs of everyday health treatments such as optical dental and much more.

• Enhanced sick pay with up to 3 months full pay and 3 months half pay

• Health and Wellbeing Support including an employee assistance programme free counselling mental health first aiders and numerous wellbeing initiatives

• Life assurance subject to being a member of our company pension scheme.

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

• Commitment to Equality and Inclusion with employee network groups covering anti-racism LGBTQ disability and long-term health conditions carers and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life including with any caring or parental responsibilities you might have and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. you wish to discuss the roles informally please contact Alex Orange Operations Manager (Repairs) on .

Interviews are scheduled to take place on a date to be agreed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore we strongly recommend candidates to apply early.

Were passionate about inclusion and wed love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

We own and manage almost 9000 homes across Greater Manchester Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in MSV our main priority has and always will be to deliver and build on the services we provide as a social values embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.