Customer Services Coordinator

Customer Services Coordinator (Permanent)
Southampton City Centre
Monday to Friday No Weekends

Rafferty Resourcing is partnering with one of our valued clients based in Southampton City Centre to recruit a Customer Services Coordinator on a permanent full-time basis. This is an office-based role working directly for our client with Rafferty Resourcing supporting the recruitment process.

The Role

This is a varied and engaging position within a small close-knit team that sits within a large and rapidly scaling business. Youll be providing customer service and administrative support to the sales department playing a key role in the day-to-day running of the team.

The role is ideal for someone who has experience in sales and customer service and is now looking to build a long-term career in this field. Our client is keen to appoint a career-driven and ambitious individual who is eager to learn take on responsibility and grow alongside the business.

This is not a call centre role and offers stability exposure to the wider organisation and genuine progression opportunities as the company continues to expand.

What Youll Be Doing

• Answering inbound customer calls in a friendly and professional manner
• Responding to customer emails and managing the shared inbox
• Processing customer orders accurately and efficiently
• Preparing quotations and supporting the sales process
• Following up with customers regarding orders and accounts
• Providing day-to-day administrative support to the sales team

What Were Looking For

• Previous office-based customer service experience ideally with exposure to sales support or sales administration
• Someone who is ambitious career-focused and motivated to succeed
• Confident and professional telephone manner
• Strong communication and organisational skills
• Excellent attention to detail and ability to work in a busy environment
• A proactive positive attitude and willingness to learn

Salary & Benefits

• per year (depending on experience)
• Permanent position
• Working hours:
• • 8:00am 5:00pm (Weeks 1 & 2)
  • 8:30am 5:30pm (Weeks 3 & 4)
• Monday to Friday no weekends
• 25 days annual leave bank holidays
• Contributory pension (4.5% employee / 4.5% employer)
• City centre location (parking nearby approx. 810 per day)
• Supportive team environment with long-term progression opportunities within a growing business

About Rafferty Resourcing

Rafferty Resourcing is an award-winning recruitment consultancy specialising in Head Office roles. We are acting as an employment agency for this vacancy and managing the recruitment process on behalf of our client.

Interviews are taking place w/c 12th January.

Interested

Apply now or upload your CV and well be in touch to discuss the next steps.