Contact Centre Sales Manager

About the job

In this senior leadership position youll be responsible for implementing strategies to exceed sales and retention targets driving initiatives that enhance member satisfaction and fostering a high-performance culture through coaching and development. Youll focus on operational effectiveness leading change improving efficiencies and providing insights for continuous improvement while ensuring all activities align with our Member Growth strategy. Managing budgets overseeing financial and risk reporting and ensuring compliance with regulatory obligations are key aspects of this role. Youll also support Team Leaders through regular coaching and performance reviews succession planning engagement initiatives and a strong commitment to work health and safety. Your leadership will be instrumental in delivering excellent member experiences and supporting the ongoing success of HCFs Contact Centre Sales teams.

About you

• Youre a dynamic and energetic leader with a passion for building high-performing sales-driven teams.
• Youve successfully created strong team cultures with high engagement results your people feel supported motivated and accountable.
• You bring proven experience in managing Team Leaders and Managers in a contact centre environment with a hands-on approach to day-to-day leadership.
• You know how to set clear expectations hold people accountable and drive performance while keeping the team culture vibrant and fun.
• Youre commercially minded with a strong focus on achieving sales targets
• You have excellent communication and stakeholder engagement skills and youre comfortable reporting on performance risk and financials.
• Youre committed to continuous improvement compliance and delivering exceptional member experiences.

About HCF

At HCF our purpose is to bring our human touch to healthcare. Since 1932 weve been putting our members and their health first. As Australias largest not-for-profit health fund we cover 2 million members with health life travel and pet insurance and our vision is to make healthcare understandable affordable high quality and member centric.

We want to be true health partners to our members easily guiding the healthcare choices that are right for them. At HCF our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward walk in their shoes stay human make it better and get there together.

Culture & Benefits

Purpose-driven passion
Were united by a common purpose: to make healthcare affordable understandable high quality and member-focused.

Wellness and work-life balance
Well empower you with the necessary skills and tools to support your personal wellbeing journey ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs including workshops fitness classes flu vaccinations skin checks and more

• Discounts on HCFs products including life pet and travel Insurance as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees irrespective of their unique characteristics including age ethnicity cultural or spiritual background gender identity disability education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process please reach out to Talent Acquisition to discuss.

We encourage applicants to submit their applications at their earliest convenience as at HCF we review applications as they are submitted and may have filled the role prior to the job closing date.