Business Office Support Specialist
Business Office Support Specialist
Posted on :
28-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-09-2025
Job Description
Why Lakeshore Where Passion Play and Purpose Come Together
At Lakeshore Sport and Fitness we know that member experience doesnt just happen on the courts or in the fitness studioit happens at every touchpoint including behind the scenes. Our Business Office is where clarity care and connection come together to support our members and team members. From helping a parent understand their billing to resolving a membership question with empathy and accuracy this team keeps things running smoothlyand with heart.
Were proud to lead with professionalism ownership and people-first service. If youre someone who loves solving problems staying organized and bringing calm to complexity this is your chance to be part of a purpose-driven team that values every interaction.
Your Game Plan Support with Clarity and Care
As a Business Office Customer Service Support Specialist youll be a trusted go-to for members and team members when it comes to billing account changes and administrative support. But this role isnt just about paperworkits about delivering helpful friendly service that builds confidence and loyalty.
Youll answer questions solve problems and support both day-to-day operations and larger billing processes. Your communication will be warm and professional and your attention to detail will ensure that every member feels supported and every account stays in great shape.
Your Role on the Team What Youll Be Leading
What You Bring Your Strengths
At Lakeshore Sport and Fitness our team members are the heart of what we do. We foster a culture where team members are empowered to be detail-oriented collaborative and people-focused. We live our values every day:
We offer a competitive hourly wage based on experience and performance.
Health & Financial: Medical dental vision life disability 401(k) and PTO (for eligible team members).
Club Benefits: Complimentary family membership childcare for team members kids discounts on services and more.
At Lakeshore Sport and Fitness we know that member experience doesnt just happen on the courts or in the fitness studioit happens at every touchpoint including behind the scenes. Our Business Office is where clarity care and connection come together to support our members and team members. From helping a parent understand their billing to resolving a membership question with empathy and accuracy this team keeps things running smoothlyand with heart.
Were proud to lead with professionalism ownership and people-first service. If youre someone who loves solving problems staying organized and bringing calm to complexity this is your chance to be part of a purpose-driven team that values every interaction.
Your Game Plan Support with Clarity and Care
As a Business Office Customer Service Support Specialist youll be a trusted go-to for members and team members when it comes to billing account changes and administrative support. But this role isnt just about paperworkits about delivering helpful friendly service that builds confidence and loyalty.
Youll answer questions solve problems and support both day-to-day operations and larger billing processes. Your communication will be warm and professional and your attention to detail will ensure that every member feels supported and every account stays in great shape.
Your Role on the Team What Youll Be Leading
- Be the front line of support for member billing questions payment concerns and account updates
- Manage membership changes like freezes terminations and upgrades with accuracy and efficiency
- Support the monthly billing process including posting charges issuing refunds and following up on declined payments
- Work closely with the Front Desk and Department Managers to resolve account-related issues quickly and kindly
- Keep accurate records and ensure all work complies with company standards and policies
- Provide administrative support to the Business Office and help improve systems and workflows
What You Bring Your Strengths
- A helpful people-first mindsetyou love to solve problems and make things right
- Clear friendly communication whether in person over the phone or by email
- An eye for detail and a love for getting things done accurately
- Comfort with digital tools and systemswell train you but tech doesnt scare you
- A strong sense of ownershipyou follow through and take pride in your work
- Prior experience in customer service billing or administrative support
- Familiarity with databases spreadsheets or CRM systems is a plus
- Strong organizational skills and the ability to manage multiple priorities
- A team-player attitude and a willingness to jump in wherever needed
- Availability to work remotely or on location at the club with flexibility for occasional evening/weekend needs
At Lakeshore Sport and Fitness our team members are the heart of what we do. We foster a culture where team members are empowered to be detail-oriented collaborative and people-focused. We live our values every day:
- Professionalism in how we lead and serve
- Ownership in how we show up and solve problems
- Team in how we support one another
- Quality in the experiences we deliver
- Celebration in the moments we share along the way
We offer a competitive hourly wage based on experience and performance.
Health & Financial: Medical dental vision life disability 401(k) and PTO (for eligible team members).
Club Benefits: Complimentary family membership childcare for team members kids discounts on services and more.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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