Customer Service Specialist
Customer Service Specialist
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$ 45000 - 50000
1 Vacancy
Job Description
- High school diploma or equivalent.
- Customer service experience required.
- Some experience with janitorial supplies equipment and procedures preferred.
- Interacts with customers via telephone email or in person to provide support and information on janitorial products services and deliveries.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
- Collaborates with and assists sales representatives on customer service issues.
- Uses knowledge of a specific product service or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
- Excellent verbal and written communication skills including active listening and conflict resolution.
- Service-oriented and able to resolve customer grievances.
- Excellent organizational skills and attention to detail.
- Proficient computer skills with the ability to learn new software.
- Must be proficient in Microsoft Office Suite or related programs.
- Ability to operate related office equipment such as computers 10-key calculator and copier.
- Must be reliable and extremely trustworthy.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to lift up to 20 pounds
Required Experience:
IC
Employment Type
Full-Time
