Strategic Account Executive – Key Accounts

Role Details

Location: San Francisco CA (Remote Flex)

Travel:As needed to meet with key clients and attend major industry events

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operationsdelivering results that scale and support that never sleeps.

But Crescendo is more than a platform. Were a team of builders operators and problem solvers who believe people are the real differentiator. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us and help define the future of AI-powered customer experience for the worlds most recognizable brands.

The Role

Crescendo is seeking a Strategic Account Executive to own and expand relationships with a portfolio of key accounts across diverse industries. Youll be responsible for driving growth within large complex organizations and helping them harness the transformative power of Crescendos Augmented AI to deliver best-in-class customer experiences.

This is a senior high-impact role for a seasoned sales leader who thrives on building multi-threaded relationships at the C-level crafting strategic account plans and driving revenue across sophisticated organizations. Youll partner closely with Crescendos leadership product experts and customer success teams to ensure our solutions become a critical driver of our clients success.

What Youll Do:

• Own & Grow Key Accounts: Build deep strategic relationships with decision-makers across CX digital operations and IT. Develop multi-year growth plans to expand Crescendos footprint within these accounts.
• Strategic Solution Selling: Position Crescendos Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX workforce scalability and operational efficiency. Tailor proposals to highlight ROI and category leadership.
• Executive Engagement: Cultivate trust with C-level and senior executives becoming a go-to advisor on industry trends in AI automation and next-generation customer experience.
• Cross-Functional Collaboration: Partner with product marketing and delivery teams to ensure Crescendos solutions align with each clients long-term vision and are flawlessly executed post-sale.
• Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendos push into new lines of business or adjacent markets.
• Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health.
• Thought Leadership: Represent Crescendo at key AI CX and technology events sharing insights case studies and best practices to reinforce Crescendos position as the leader in AI-powered CX.
  

What We Expect From You:

• Proven Sales Experience: 10 years of experience selling SaaS CX AI or related technology solutions with a strong record of closing complex multi-million-dollar deals and driving growth within large organizations.
• Strategic Account Management: Expertise in building and executing multi-year account strategies expanding share of wallet and navigating matrixed organizations at scale.
• Consultative Selling Skills: Ability to lead high-stakes strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions.
• Relationship Builder: Exceptional executive presence and interpersonal skills; adept at creating trust and credibility across large complex buying committees.
• Growth Mindset: Self-starter comfortable operating in a fast-moving high-growth environment where agility and creativity are key.
• Industry Insight: Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors.
  

Why Crescendo

• Category Creation: Be part of the team defining Augmented AIthe next frontier in CX.
• Hypergrowth Momentum: From 0 to $100M ARR in under a year Crescendo is scaling at record speed.
• Customer-First Culture: We only win when our customers winoutcomes over hype every time.
• High-Performance Team: Join a purpose-driven collaborative team obsessed with speed creativity and craft.
• Career Acceleration: Help shape the DNA of Crescendos strategic sales culture and grow alongside one of the fastest-scaling companies in SaaS.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

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