MS Dynamics CRM Lead
MS Dynamics CRM Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Position Type: Hybrid - Mostly Remote
Hybrid Schedule: Onsite for one week a quarter
Contract Length: 7 months extension
Position Overview:
We are seeking a seasoned Microsoft Dynamics 365 CE Solution Architect to lead the design development and delivery of enterprise CRM and integrated technology solutions. This role involves guiding technical teams advising leadership and ensuring successful deployment of innovative CRM portal and contact center applications within a modern ecosystem.
Required Skills:
10 years of expertise in Microsoft CE application development as a lead developer and/or architect
Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect
Strong experience developing and deploying solutions using D365 CE and Power Platform leveraging AI and Machine Learning to build business applications
Integration experience in an event-driven de-coupled architecture with SAP ERP for pricing billing and financial integrations as well as with payment gateways
Experience with payment processing including digital wallets peer-to-peer payment methods social media Natural Language IVR ChatBOT and contact center systems
Experience with enterprise business solutions particularly SAP projects
Knowledge of ITIL/ITSM practices and methodologies
Bachelors degree in business management or information systems (or equivalent combination of education and experience)
Microsoft MVP award in Business Applications Customer Experience Power Apps or CoPilot Studio
5 years as a Microsoft Certified Solution Architect for business applications
Azure AI Fundamentals or equivalent AI/Machine Learning certification
Microsoft Dynamics-related certifications
Duties:
Analyze and understand current and desired Microsoft CE applications configurations and technologies.
Design architect and build roadmaps for CRM portal and web application delivery.
Lead assign tasks and mentor a team of CRM and full stack developers.
Develop customizations and configurations for Microsoft CE to meet business functionality needs.
Support integrations with ERP systems middleware payment gateways contact center systems and related platforms.
Provide subject matter expertise in data migration to Microsoft CRM.
Ensure successful delivery of CRM portal and mobile applications as part of broader enterprise initiatives.
Advise leadership on Microsoft CE trends AI/ML enhancements and emerging technologies.
Represent the organization in stakeholder meetings reports and presentations.
Identify and escalate risks or concerns to leadership with actionable details.
Document all work including technical/functional designs test plans diagrams and lessons learned following prescribed standards.
Foster strong relationships with business owners vendors sponsors and key technology staff.
Participate in and lead project team activities related to enterprise systems.
Work independently while adhering to established standards policies and procedures.
Utilize modern software and technology tools to perform job duties.
Perform other related tasks as assigned.
Required Experience:
Senior IC
Employment Type
Contract
