Customer Service & Order Management Specialist (German)

Job Description

Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World and that takes a certain kind of person and teams who care about making a difference. Here youll bring your professional expertise and drive to manage our portfolio of iconic ground-breaking brands. Customer Service & Order Management Specialist (German) will execute the complete order process of your own group of Customers. That involves receiving the order from our Customer in different formats through multiple channels checking the order in SAP R/3 on product codes stock availability delivery lead times logistic appointments. You will be collaborating with your peers within other departments up to the delivery of the order at our Customer teams with an ultimate goal to ensure smooth flow of goods in & out and to optimise and coordinate the inbound flow for K-C products across DACH your Customer Service & Order Management Specialist (German) role you will have a chance to open your mind into new innovative opportunities creative ways of workingand youll help us deliver better care for billions of people around the role is offered as a hybrid position for 9 months Fixed Term Contract

It Starts with YOU!

Responsibilities:

• Processing and managing customer orders from start to finish (Capturing orders in various formats processing them and pro-actively managing any subsequent changes. Dealing with enquiries/queries relating to the OTD process);

• Proactive management of customer portfolio to capture & process orders manage changes and achieve delivery on-time-in-full; maximizing customer satisfaction (as measured by the Advantage Group or other surveys) and minimizing customer complaints;

• Resolve enquiries and delivery queries promptly and to liaise with interested parties communicating both progress and the outcome;

• Take the responsibility of the Customers logistics claims through Dispute Case Management tool investigate the complaint create credit/debit notes and returns attach the required approvals liaise with stakeholders when required.

• Communicate on a daily basis with the following cross functional teams; local Business Units Logistics & Distribution Accounts Receivable Planning Category Managers Marketing Managers EDI team and Master Data;

• Maintain and develop relationships with relevant markets serviced by the team and all major customers within those markets as appropriate;

• Participate in regular / occasional teleconferences / meetings with the Customer;

• Back up team members regarding the daily tasks whenever necessary and requested by the manager

• Fulfil all reporting related activities in a timely manner ensure periodic reporting (daily weekly monthly and quarterly) on time and to the expectations set by the Customer Stakeholders or Team Leader;

About us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. You already know our legendary brandsand so does the rest of the fact 25% of people in the world use Kimberly-Clark products every day. We know that these amazing Kimberly-Clark products wouldnt exist without our manufacturing experts like you.

Were also a team that truly cares about each other kind of like a family but a really productive and focused one. Employee research shows that every single manufacturing employee comes to work each day with confidence and security in knowing that their safety will never be compromised. We take pride in our ability to offer a healthy paycheck for a job well done and opportunities for our team members to develop into new skills roles and schedules over time. Theres more than one way to create your future with our winning team. Its all here for you at Kimberly-Clark; you just need to clock in!

About You

You love what you do especially when the work you do makes a difference. You are fluent in English & German (CEF-C1) both spoken and written with a passion for customer service and customer-centric mindset

You work independently use your own initiative take ownership stay calm under pressure and possess positive can-do are able to communicate in a professional manner with a variety of people internally and externally whilst having excellent attention to detail as data entry is a key skill for this position. Whilst a background in order management/logistics/customer service would be advantageous we are willing to train the right person if they show passion enthusiasm and have the willingness to learn. You will need to have the ability to build strong customer relationships skills and problems solving approach. Last but not least You are adaptable agile and you respond positively to changes

You must be computer literate with MS Office (Word/Excel/Teams) with good time management skills and the ability to prioritise workload and issues.

This role is offered as a hybrid position for 9 months Fixed Term Contract from the Krakow Office.

Total Benefits

Great support for good healthpromoting a healthy work-life balance drives us to support our employees total well-being offering comprehensive benefits not limited to Private Medical Dental and Vision Plan; Life Insurance Social Fund and Cafeteria Platform with an individual budget available to spend on many offers including MultiSport and more...
Flexible remote work arrangementcan be tailored to meet specific individual needs (remote work opportunity up to 5 days a week) giving our employees the flexibility to manage their commitments inside and outside of work
Learning & Growth- we offer a wide range of soft skills training available for every employee.
International environment -A job at the very heart of Kimberly-Clarks finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimisation

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime check out the careers website. Youll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.

And finally the fine print

For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the roles country only. K-C will not provide relocation support for this role.

#LI-Hybrid

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