Director, Partnership Development

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
At Fiserv we deliver payments and financial technology solutions that help clients move money securely and grow their businesses. The Partnership Development team expands market reach through referral channels and strategic alliances. The Director of Partnership Development will lead development of VAR ISV association and other referral partner programs across Canada to drive partner-led pipeline and revenue.

What youll do:

• Identify engage and secure new partnerships with VARs ISVs associations and referral sources across new markets and verticals in Canada to grow partner-sourced pipeline.
• Assess partner fit by evaluating technical capability third-party integrations go-to-market alignment and revenue potential to prioritize onboarding.
• Lead partner onboarding including technical alignment integration planning sales enablement certification pathways and joint go-to-market execution.
• Build and maintain executive- and operational-level relationships with partner decision-makers to secure commitment and drive adoption.
• Coordinate cross-functional activities with Product Sales Marketing and Operations to ensure seamless partner integration and go-to-market delivery.
• Monitor partner KPIs and performance metrics identify gaps and implement targeted enablement and remediation plans to optimize outcomes.
• Lead quarterly business reviews (QBRs) to review performance refine joint plans and drive retention and expansion.
• Deliver regular pipeline forecast partner activation and expected revenue impact reports to senior leadership and stakeholders.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 8 years of experience in designing launching and scaling channel and strategic partner programs (VARs ISVs reseller networks) in fintech payments or SaaS environments.
• 5 years of experience in API integrations third-party integrations and cloud platform architectures (AWS Azure or GCP) to enable partner technical alignment.
• 8 years of experience in negotiating and managing partner commercial agreements reseller contracts and channel pricing models.
• 7 years of experience in partner performance management KPI definition scorecards and conducting quarterly business reviews.
• 8 years of experience in CRM and partner relationship management systems (Salesforce Salesforce PRM HubSpot or partner portals).
• 6 years of experience in pipeline management sales forecasting and revenue reporting tools (Excel Power BI Tableau).
• 8 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Bilingual in French and English to support national coverage and partner engagement across Canada.
• Demonstrated experience working remotely and independently to manage partner ecosystems across multiple provinces.
• Direct experience with payments POS or merchant-facing SaaS ecosystems in Canadian markets.
• Proven stakeholder management and executive-level presentation experience with cross-functional leadership.
• Familiarity with payments compliance standards (e.g. PCI DSS) and channel-related regulatory considerations in Canada.

How youll work:

• This role requires the use of a computer and audio equipment.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

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Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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