Front Office Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary: We are looking for aFront Office Manager/Front Desk Manager to manageand directly superviseall front office personnel to ensure all guest service standards are maintained to provide excellent professional service to all guests. Directs and coordinates the activities of the front desk reservations guest services and communication areas.
Benefits
- Competitive Pay
- Paid Time Off
- Employee Rate Discounts for Hotel Stays
- Team Work Environment
- Opportunities for Growth
Responsibilities
- Ensure efficient/prompt guest registration checkout guest service and telephone service while ensuring all brand standards are being applied
- Train all front office personnel
- Maintain a professional and high quality service oriented environment at all times
- Address and resolve complaints problem solving disturbances special requests and any other issue that may arise
- Communicate with all departments to ensure guest services are being met in a timely and prompt manner
- Coordinate daily activities with all team members on a daily basis to ensurecommunication of group arrivals as well as special requests and repeat guests. Check accommodations making sure special requests are carried out accordingly
- Keep staff informed of all activities in the hotel reinforcing brand standards of excellence and promoting a strong team member atmosphere and culture
- Daily monitoring of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Prepare forecasts reports and assist in the development of the rooms budget
- Monitor and maintain the front office systems and equipment to ensure their optimum performance
- Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs
- Performs miscellaneous job-related duties as assigned
Qualifications and Requirements
- Regular attendance is essential
- May be required to work varying schedules and holidays
- Required to fully comply with all rules and regulations
- Any combination of education and experience equivalent to graduation from high school or any other combination of education training or experience that provides the required knowledge skills and abilities
- Requires continual standing and movement throughout front office area
- Periods of standing exceeding 50% of work shift are required.
- Maintain a well-groomed and professional appearance
About Us: American Hospitality Management Inc. (AHM) is a nationwide award-winning hospitality management group servicing limited and full service hotels extended stay and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another supports each other and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
Engineering and Construction is the flagship business of the Dodsal Group. As part of Dodsal's EPC business, it undertakes Engineering, Procurement and Construction projects as well as large scale complex Construction only Projects in the Energy, Industrial and Infrastructure sect ... View more
