Cisco Collaboration Solution Engineer (Remote)
Cisco Collaboration Solution Engineer (Remote)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Remote (U.S. Based ONLY)
Employee Type: Contractor
Time Period: 1-2 months
Schedule: Per diem (with ramp up)
Salary: Commensurate with experience
About KNZ Solutions Inc.
At KNZ Solutions we specialize in developing timely solutions that solve complex IT challenges. Using our industry research subject matter expertise professional services and a standard execution of high-quality managed services we develop customized solutions that alleviate our clients needs. KNZs customized roadmap includes a collaborative client-focused strategy transparent communication synced project management and the adoption of gold standard best practices in alignment with an optimal network infrastructure.
Job Summary:
We are seeking a Cisco Collaboration Solution Engineer with deep expertise in Cisco Unified Communications and Collaboration this role you will work within our Professional Services Division to design deploy and support advanced Cisco UC and Webex Collaboration solutions. You will collaborate closely with our engineering team to deliver high-quality implementations while also contributing to pre-sales design solution scoping and customer presentations. The ideal candidate is a customer-focused engineer who thrives in a team-oriented environment is eager to expand technical knowledge and is committed to delivering exceptional collaboration experiences.
Essential Functions Cisco Collaboration Engineer (Project Delivery & Deployment)
Execute end-to-end deployment of Cisco Collaboration and Webex Contact Center solutions including design validation configuration integration and testing.
Implement Cisco Calling platforms (CUCM Webex Calling Hybrid Services) and ensure seamless migration from legacy environments.
Deploy and configure Webex Collaboration applications (Meetings Messaging Contact Center) with enterprise integrations.
Install configure and optimize Cisco Expressway VCS Cisco Meeting Server and video endpoints.
Configure Session Border Controllers (SBCs) SIP trunking and secure voice/video services.
Apply best practices for security compliance and high availability within collaboration deployments.
Coordinate with project managers customers and internal teams to ensure on-time high-quality project delivery.
Produce and maintain detailed deployment documentation including configurations diagrams and test plans.
Conduct knowledge transfer sessions with customers and internal teams post-deployment.
Provide post-implementation support and issue resolution to ensure successful adoption of collaboration solutions.
Job Requirements:
You must have the following:
Work in a team environment / Work well individually.
5 years experience
Be self-sufficient / motivating.
Travel 25% (required).
Manage tasks and workloads.
Location U.S. Based
Technical Requirements:
Cisco Collaboration & Unified Communications
Strong expertise in Cisco Unified Communications Manager (CUCM) Unity Connection IM & Presence and Webex.
Proven experience with Webex Collaboration Suite (Webex Calling Messaging Meetings and Webex Contact Center).
Familiarity with hybrid calling and hybrid calendar services.
Experience with Cisco Expressway/VCS for remote access B2B and mobile/federation deployments.
Hands-on knowledge of Cisco Meeting Server (CMS) including Microsoft Teams interoperability.
Design and deployment of Cisco TelePresence Room/Board devices and enterprise video solutions.
Contact Center & Voice Technologies:
Experience designing configuring and deploying Webex Contact Center and/or UCCX.
Understanding of IVR scripting call routing strategies reporting and integrations with CRM/ERP platforms.
Knowledge of Session Border Controllers (SBCs) SIP trunking and PSTN integrations.
Networking & Infrastructure:
Solid foundation in VoIP protocols (SIP H.323 RTP SRTP QoS SBC security).
Understanding of LAN/WAN networking fundamentals firewalls and VPN technologies as they relate to collaboration.
Experience with virtualization platforms (VMware ESXi UCS Hyperflex).
Security & Compliance:
Experience implementing secure collaboration deployments including encryption SRTP TLS SSO (SAML/ADFS) and compliance requirements.
Knowledge of identity management and federation for Webex and UC solutions.
Tools & Integrations:
Familiarity with Cisco Control Hub for Webex management and analytics.
Experience with third-party integrations (Microsoft Teams Exchange ServiceNow CRM).
Exposure to SaaS monitoring logging and troubleshooting tools (e.g. ThousandEyes Control Hub Analytics).
Certifications:
CCNP Collaboration strongly preferred.
CCIE Collaboration a plus.
Additional relevant certifications (e.g. Webex Contact Center Specialist CCNP Enterprise VMware VCP) are beneficial.
If you have the right combination of experience track record and drive this will be the career youve been looking for.
Required Experience:
Senior IC
Employment Type
Temp
