Customer Engineer
Customer Engineer
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE: Customer Engineer I
LOCATION:Brussels Belgium
GRADE: 6
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Position responsible for installation maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
Required to perform work on products and services of low complexity specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs workstations and peripherals printers front-end POS systems First Line Maintenance on ATMs and kiosks and single pocket proof encoders
Responsible for assisting in site preparation including installation of cable staging of equipment and minor testing of equipment; May also perform required modular swaps and unit replacements
Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate team member territory manager or the Control Tower
Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
Performs periodic preventative maintenance on assigned products; Diagnoses problems makes minor repairs and replaces components (at the module level); Follows appropriate security procedures when working with ATMs and or within financial institution
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools software vehicles documentation and intellectual property) or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
Responsible for accurate and prompt reporting of calls and activity as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services including telephone private automobile and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
May require prolonged travel carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited.
BASIC QUALIFICATIONS:
High School Diploma or equivalent
years of related experience
Ability to work with Microsoft Office suite; Experience on Windows XP Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support
A Certification
ITE or Polytechnic in Electronics and Communications Engineering
Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops Servers peripherals) routers networks switches hubs required
High level of personal integrity; Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights weekends overtime flex shifts and on-call
PREFERRED QUALIFICATIONS:
Associates Degree preferred
Previous experience in NCR or similar equipment is a plus
CCNA preferred
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Employment Type
Full-Time
