Staff Supervisor

Brookhaven National Laboratory is committed to employee success and we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Review more information at BNL Benefits Program

Position Description:

The Guest User and Visitor Center (GUV) Administrator serves as the primary point of contact for their assigned area overseeing guest check-in GIS processing approvals and compliance with all applicable orders and rules. The role manages a team of six employees providing leadership scheduling and both formal and informal performance reviews. Responsibilities include guiding and supporting staff communicating expectations and offering constructive feedback. The GUV Administrator also evaluates processes for improvement assists with training new staff and makes routine and non-routine decisions to facilitate visits while ensuring compliance.

Essential Duties and Responsibilities:

• Supervise a team of six employees providing leadership and oversight.

• Conduct both formal and informal performance reviews.

• Answer questions and provide guidance support and direction to team members.

• Clearly explain expectations and provide constructive feedback on strength and areas for improvement.

• Check-in and provide orientation to users of BNLs user facilities to all guests of BNL departments to all casual visitors to the Laboratory contractors and provide other assistance as necessary.

• Utilize Guest Information System (GIS) database to process guest registration forms for all guests users visitors and contractors.

• Execute process for Foreign National Access (FNA) Program.

• Respond to routine semi-technical internal and external requests for information.

• Set up and manage file systems to input maintain and retrieve records and documentation relating to function in accordance with Laboratory and DOE directives.

• Perform recurring administrative tasks in support of operation or function.

• Generate edit and distribute documents and correspondence.

• Issue BNL ID badges requiring knowledge of USCIS documents and visa types.

• Issue thermoluminescent dosimeters (TLDs) for properly trained facility users.

• Issue access cards for properly trained facility users.

• Ensure guests have completed appropriate legal agreements.

• Respond to internal and external requests for information and guidance.

• Manage and complete assigned projects to achieve established goals within time and resource restrictions providing feedback in process.

Required Knowledge Skills and Abilities:

• Bachelors degree in Human Resources Business or related field or equivalent experience generally on the basis of 2:1 (experience:college) years.

• Minimum four (4) years related work experience showing progressively more complex responsibilities in a substantive and relevant professional position; additional education in fields specifically related to the experience requirements list above may offset qualifying experience.

• Relevant experience includes ability to lead manage motivate staff managing administrative and project tasks and applying compliance regulatory and facility operations knowledge.

• Proficiency in the use of software for accurate execution of basic email and calendar functions; developing capability with Human Resources Information Systems (HRIS).

• Excellent organization communication skills and attention to detail: ability to speak well listen write clearly and have the aptitude to comprehend a moderate amount of printed information.

• Proficiency in MS Office products (Word Outlook PowerPoint Excel OneNote) SharePoint and Teams.

• Must be discrete and be able to maintain confidentiality.

Preferred Knowledge Skills and Abilities:

• Formal Supervisory leadership management experience highly preferred.

• Ability to:

  • demonstrate writing skills in order to disseminate information clearly

  • provide an excellent customer service experience to a globally inclusive

  • population.

  • work independently and under pressure to handle routine and

  • nonroutine administrative matters in accordance with established

  • procedures and guidelines.

  • at all levels throughout the Laboratory and collaborate effectively in an

  • inclusive team setting within the Lab environment.

  • adapt in an environment where priorities quickly change.

• Working knowledge of Foreign National Access (FNA) Program.

• US citizenship required to access DOE database.

• Knowledge and ability to interpret and apply Laboratory policies and

• procedures.

• Proficiency with BNL business computing systems such as PeopleSoft Financials and HR as well as Workday.

• Experience in issuing Laboratory appointments and the check-in process which requires a clear understanding of acceptable working USCIS documentation personal identifiable information (PII) and all supporting documents associated with work-type visas.

Other Information:

• May require occasional shift changes to include Sunday afternoons/evenings.

• This position is not eligible for visa sponsorship.

• This position requires work on site for at least the first year. There may be opportunity to work one day per week from home at a future time.

• Ability to obtain a UPIV (unclassified personal identity verification) ID badge.

Brookhaven Laboratory is committed to providing fair equitable and competitive compensation. The full salary range for this position is $80300 - $94000 / year. Salary offers will be commensurate with the final candidates qualification education and experience and considered with the internal peer group.

Brookhaven National Laboratory requires all non-badged personnel including visitors to produce a REAL-ID or REAL-ID compliant documentation to access Brookhaven National Laboratory view more information at This is due to nationwide identification requirements for federal site access as required by the federalREAL ID Act. Those not in possession of a REAL ID-compliant document will not be permitted to access the site which includes access to the Laboratory for interviews.

About Us

Brookhaven National Laboratory () delivers discovery science and transformative technology to power and secure the nations future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries 37 R&D 100 Awards and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energys (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country learn more at BNL Opportunities for Veterans at Brookhaven National Laboratory.

Equal Opportunity/Affirmative Action Employer

Brookhaven Science Associates is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin age status as a veteran disability or any other federal state or local protected class. BSA takes affirmative action in support of its policy and to advance in employment individuals who are minorities women protected veterans and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. *VEVRAA Federal Contractor

BSA employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at: Experience:

Manager