Student Work Study Presale Ticketing Assistant
Student Work Study Presale Ticketing Assistant
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Job Description
Job Title: Christmas Festival Ticketing Assistant
Classification:Student Employee (non-exempt)
Name and Address of Employer:St. Olaf College 1520 St. Olaf Ave Northfield MN 55057
If the position requires the student to work off campus provide the name and address here:
Department Name: Music Organizations
Unit Number (5 digits):11754
Length of Position:See Employment Authorization
Contact Person/Supervisor: Amelia McNeil-Maddox Ticketing Coordinator Music Orgs
Pay Rate (Check One) Standard Hourly Ratex Supervisory/Special Skills Hourly Rate
Description of the Position: (Purpose of the Position):
Assists the Music Organizations staff with customer service during the Christmas Festival presale.
Transferable Skills:
- Customer service
- Problem solving
- Communication
- Organization
- Ease with software
Duties and Responsibilities:
- Manage customer service requests including phone calls in-person and via email
- Provide customers with information in response to their needs and questions
- Follow up with customers who left voicemails or email messages
- Execute ticketing transactions with customers who prefer to buy over the phone
- Take notes and transfer difficult customers to Music Orgs staff
Qualifications: (Education/Experience/Skills)
- Customer service experience
- Strong communication skills
- Organizational skills
- Experience with Google Docs/Sheets
- Ability to focus and be productive in a high-traffic work environment
- Capacity to successfully complete tasks independently with little supervision
- Ability to collaborate and interact well with staff members on large projects
- Discretion around confidential information
Wage Range: $11.75-12.75
This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College with or without prior notice.
Physical and Environmental Factors
(Indicate frequency required in a typical shift for this position.)
Applicable
Applicable
Respiratory (dust/gas/fumes/steam/odors/
poor ventilation)
Proximity hazards (moving mechanical
parts moving vehicles electrical current etc.)
Travel: 0% of time Operate Hand Tools: Yes No Operate Equipment/Machinery: Yes No
Required Dress Attire: Business Casual Business Formal Uniform Other:
Comments:
Employment Type
Part-Time
