IT & Operations Support

Built to Make You Better.

As you already know we are all about supporting your personal and professional development as well as helping you along the way with your career journey thats why we cant think of anyone better to fill our open vacancies.

Whether your career path is vertical or squiggly wed love to support your progression internally and watch you grow.

Requisition ID:18880

Employment Type :Full Time

Job Category :Digital/IT

Work Location :Wednesbury UK

Potential WorkLocation :United Kingdom : England : Wednesbury
United Kingdom : England : West Midlands

IT & Operations Support

The Level 1 & 2 IT Support Associate is responsible for providing advanced technical support and troubleshooting assistance to end-users resolving complex IT issues and escalating unresolved problems as necessary. This intermediate-level position requires a deeper understanding of IT systems strong problem-solving skills and the ability to communicate technical solutions effectively. This associate needs to be proactive detail-oriented and dedicated to delivering high-quality support to ensure the reliability and efficiency of IT services.

Are you looking to take your career to the next level When you join MSC we offer you more than just a job we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - thats where you come in!

Whats in it for me

With MSC youll have the autonomy to shape your role and develop your career with us. We believe in continuous growth which is why you will have constant access to coaching mentoring and an environment where personal and professional development and success are celebrated.

Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.

On top of this we give you 25 days of holiday entitlement Bank Holidays paid birthday leave. A company pension scheme matched up to 10% of your annual salary. Life insurance which is 6x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing IT level 1 & 2 Support

• Serve as a point of escalation for Level 1 support technicians assisting with the resolution of advanced technical issues and providing guidance as needed.
• Diagnose and troubleshoot complex hardware software and network problems utilizing advanced troubleshooting techniques and tools.
• Collaborate with other IT teams and vendors to resolve issues related to infrastructure systems integration and software compatibility.
• Perform system administration tasks including user account management access control and configuration changes adhering to security policies and best practices.
• Document support activities solutions and resolutions thoroughly in the helpdesk ticketing system ensuring accurate and detailed records.
• Participate in IT projects and initiatives such as system upgrades migrations and implementations contributing technical expertise and support.
• Provide technical training and support to Level 1 support associates and end-users sharing knowledge and best practices to enhance IT capabilities.
• Stay abreast of emerging technologies industry trends and best practices to continuously improve technical skills and support effectiveness.
• Troubleshoot PC/Laptop hardware and software issues.
• Responsible for Active Directory administration
• Responsible for Network support IP reservations DHCP administration
• PC/Laptop imaging and deployment
• Cabling running network cables patching leads etc. (May required working at height)

Operations Support

• Investigate issues with infrastructure and facility equipment and liaise with maintenance company and ensure downtime is kept to a minimum.
• Arrange and schedule preventative maintenance visits for equipment in accordance with manufacturer recommendations.
• Take an active role in ensuring our working environment safe for associates visitors and contractors.
• Facility Audits - carry out regular build walking arounds. Proactively spotting potential hazards and issues following up with necessary actions

What do I need

A experience

Microsoft certification

Network qualification

We trust that our people will be able to teach you the role-specific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections:Your interpersonal skills; how well you manage relationships and how rewarding you are to deal with

Thinking:The abilities you draw upon to solve problems learn and be agile

Creativity:How adept you are at creating solutions and working with change.

Drive:Your level of ambition. The pace energy and enthusiasm applied to activities

Ultimately we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So if you can operate effectively in a team demonstrate customer-centricity and are eager to make a difference then we would love to hear from you - apply today!

Why MSC

The journey to the best version of yourself starts with us. If youre searching for an employerthat will enable you to learn grow and make a difference youve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions takerisks and learn from mistakes.

You will be encouraged to challenge the normmakedecisions and take ownership to make changes enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop both professionally and personally.

From ourculture to our forward-thinking leadership youll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly wed love to watch you grow and reach your full potential with us.

WatchHEREto find out what its like to work at MSC and join us as we continue to build a team of people doing their best work

We wont just give you a job well enable you to be yourself discover opportunityunlock your potential and design yourcareer.