Fraud Specialist, Investigations

Cottonwood Heights, UT - USA

Hourly Salary: $ 25 - 30

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

NOTE: For this role based on the job level and job locations the salary range is $25 - $30/hour.

The role

We are seeking a Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.

What youll do:

Provide internal support for less complex fraud-related tasks to enhance production and manage work volumes escalating cases for further review as needed.
Complete and submit simple Unusual Activity Reports.
Serve as a liaison between Omni and Fraud Investigations.

Will support Omni when necessary to ensure SLA is met
Execute thorough fraud reviews to confirm fraud and define appropriate next steps.
Research and gather information engaging with members third parties and/or financial institutions as necessary to clarify applicant statements.
Safeguard the institution against fraud-related financial losses.
Ensure strict compliance with departmental standards and established processes.
Contribute to a culture of accountability collaboration agility innovation and excellence.

What youll need:

1-2 years of direct fraud experience is mandatory.
Exceptional knowledge of SoFi products and operational processes.
Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners.
Strong detail-oriented written communication skills.
Excellent time management and organizational skills.
Demonstrated ability to adapt quickly to a fast-paced environment.
Proficiency in Google Workspace applications (Sheets Docs Slides etc.).
Foundational understanding of bank operations industry trends best practices and relevant federal and state banking regulations.
Strong knowledge of Standard Operational Procedures and a process-oriented approach.
Exceptional critical thinking and problem-solving skills to make independent well-supported judgmental decisions based on research.
High degree of responsibility ownership and accountability for work outcomes.
Thrive in a dynamic and team-focused work environment.

Required Experience:

NOTE: For this role based on the job level and job locations the salary range is $25 - $30/hour.The roleWe are seeking a Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.What youll do:Provide internal supp...

NOTE: For this role based on the job level and job locations the salary range is $25 - $30/hour.

The role

We are seeking a Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.

What youll do:

Provide internal support for less complex fraud-related tasks to enhance production and manage work volumes escalating cases for further review as needed.
Complete and submit simple Unusual Activity Reports.
Serve as a liaison between Omni and Fraud Investigations.

Will support Omni when necessary to ensure SLA is met
Execute thorough fraud reviews to confirm fraud and define appropriate next steps.
Research and gather information engaging with members third parties and/or financial institutions as necessary to clarify applicant statements.
Safeguard the institution against fraud-related financial losses.
Ensure strict compliance with departmental standards and established processes.
Contribute to a culture of accountability collaboration agility innovation and excellence.

What youll need:

1-2 years of direct fraud experience is mandatory.
Exceptional knowledge of SoFi products and operational processes.
Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners.
Strong detail-oriented written communication skills.
Excellent time management and organizational skills.
Demonstrated ability to adapt quickly to a fast-paced environment.
Proficiency in Google Workspace applications (Sheets Docs Slides etc.).
Foundational understanding of bank operations industry trends best practices and relevant federal and state banking regulations.
Strong knowledge of Standard Operational Procedures and a process-oriented approach.
Exceptional critical thinking and problem-solving skills to make independent well-supported judgmental decisions based on research.
High degree of responsibility ownership and accountability for work outcomes.
Thrive in a dynamic and team-focused work environment.

Required Experience:

Key Skills

Electrical
Academics
Customer Service
Computer Data Entry
Cardiac Surgery
Freight Forwarding

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About Company

SoFi

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