Project Administrator
Share
Job Location:
Pottstown, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
Manage relationships with existing and new customers providing primary communications link between the Customer Trade Sales Division and Installers. Plan and coordinate the defined post-sale process of all Window & Door orders; purchasing when required; production prefinish delivery installation and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely accurate and complete resolution of all customers expectations providing high-quality products and delivering a World Class Customer Experience.
GENERAL RESPONSIBILITIES
- Lead coach and develop other Project Coordinators.
- Effectively manage multiple projects simultaneously.
- Implement standards and best practices for Project Coordinator team.
- Effectively utilize the Order Management and Service Software.
- Manage the defined post-sales order fulfillment process to meet the customers expectations.
- Effective project management to facilitate timely installation and recovery.
- Maintain effective communication with internal and external customers regarding the order fulfillment process.
- Adjust product ship dates to ensure Just-In-Time inventory results while maximizing deliveries and/or installation crew schedules.
- Manage A/R Aging to ensure customers in your territory are not exceeding 60-90 days.
- Provide all installation crews with all appropriate and accurate project paperwork.
- Effective and timely project review.
- Assist/support other team members to keep workload even throughout the department.
- Handle all internal and external customer requests within the timeframe defined by divisional management.
- Take responsibility for all internal and external customer issues and develop effective solutions.
- Effective time management to determine priorities determining the highest first.
- Always exhibit the highest standard of personal ethics and adheres to all Gunton Corporation policies.
- Perform additional responsibilities assigned by your manager.
REPORTING RELATIONSHIP
Reports to Customer Support Manager.
MINIMUM QUALIFICATIONS
- Previous customer service experience
- 2-3 years experience with project coordination
PREFERRED QUALIFICATIONS
- College degree
- Construction background with window & door replacement knowledge
Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment transfers and promotions are made upon the basis of the best qualified candidate without regard to color race religion national origin age sex sexual orientation marital status ancestry status as a disabled or Vietnam era veteran or any other characteristic protected by law.
#LI-Onsite
#LI-KB1
Required Experience:
Unclear Seniority
Key Skills
- Microsoft Office
- Construction Experience
- Microsoft Outlook
- Microsoft Word
- Sage
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
- Sharepoint
- Microsoft Project
- Administrative Experience
- Project Coordination
About Company
Gunton Corporation is an innovative leader that provides consultative design services, pre-finishing capabilities, and expert installation of our quality windows and doors for new construction, remodeling and replacement applications. Founded in 1932, Gunton is a family-owned ...
