Application Support Engineer
Application Support Engineer
Posted on :
28-09-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
Troubleshooting and Issue Resolution:
- Investigate and analyze reported issues identifying root causes and implementing effective solutions.
- Collaborate with L1 support development teams and other stakeholders to resolve complex technical problems.
Application Maintenance:
- Ensure the availability reliability and performance of assigned applications.
- Implement application patches updates and configurations as needed.
Monitoring and Performance Optimization:
- Monitor application performance and proactively identify areas for improvement.
- Collaborate with development teams to optimize code and enhance application efficiency.
Documentation:
- Maintain comprehensive documentation for troubleshooting procedures system configurations and resolutions.
- Create knowledge base articles for common issues to facilitate faster issue resolution by L1 support.
Customer Support:
- Provide timely and effective communication to end-users regarding issue status and resolution
- Collaborate with the customer support team to address user queries and concerns
Incident Change and Problem management:
- Work within defined SLAs to manage and resolve incidents promptly
- Escalate critical issues to appropriate teams and management as needed
- Understanding of problem management processes to identify and address recurring issues
- Knowledge of change management processes for controlled and documented system modifications
Collaboration and Training:
- Collaborate with L1 support development and QA teams to improve overall application stability
- Provide training to L1 support and end-users on recurring issues to promote self-service resolution
Continuous Improvement:
- Participate in post-incident reviews and contribute insights for process improvements
- Stay updated on industry best practices and technologies to enhance the support process
Requirements:
- Proven 3 years experience in application support troubleshooting and issue resolution
- Strong knowledge of databases operating systems and application architecture
- Strong knowledge of Linux operating systems including command-line proficiency
- Familiarity with monitoring and logging tools for proactive issue detection
- Familiarity with cloud platforms along with certification such as AWS Azure or Google Cloud (should have at lease basic certification related to AWS/Azure).
- ITIL certification certifications is plus.
- Proficient in SQL for database query and analysis
- Proficiency in using ticketing tools for incident tracking and resolution.
- Knowledge of API testing tools and techniques.
- Experience in working with APIs and understanding RESTful architecture.
- Familiarity with JSON and YAML for data interchange and configuration.
- Solid understanding of networking principles and protocols.
- Familiarity with source control tools such as Git for version control.
- Experience with web servers (e.g. Apache Nginx) and web application deployment
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team-oriented environment
- Comfortable with 24/7 shifts on-call duties during weekdays and weekends
- Scripting skills (e.g. Shell scripting Python) for automation tasks is a plus.
- Qualifications:
- Bachelors degree in computer science Information Technology or related field.
- Good to have:
- Understanding of DevOps principles and practices
- Knowledge of security best practices in application support
- Experience with continuous integration/continuous deployment (CI/CD) pipelines
- Familiarity with virtualization technologies
- Experience in containerization technologies such as Docker and orchestration tools like Kubernetes
Employment Type
Full-Time
Key Skills
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