Manager I, Client Migration & Account Implementation
Manager I, Client Migration & Account Implementation
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$ 70000 - 80000
1 Vacancy
Job Description
DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1200 Team members across more than 30 locations. When you join the DISA Team you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation we have more than 55000 customers and complete more than 10 million orders each year.
DISA is proud to be a Top Workplaces award winner across multiple locations in 2023. We offer competitive pay a robust benefits package and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events and our internal learning and development team provides the resources for employees to engage in continuing education and training.
As Migrations Leader you will drive the seamless transition of accounts between subsidiaries aligning migration efforts with broader organizational goals. This senior role leads a cross-functional team manages stakeholder relationships and ensures operational excellence through process refinement and issue resolution. Youll monitor performance identify bottlenecks and implement improvements while guiding teams through change promoting best practices and fostering accountability. Success requires strategic leadership strong collaboration and the ability to make sound decisions amid ambiguity to deliver scalable client-focused outcomes.
Essential Functions & Responsibilities
- Provide strategic leadership by overseeing and coordinating a cross-functional team responsible for large-scale account migrations ensuring alignment with organizational goals and client success.
- Serve as the central point of accountability for migration throughput efficiency and quality balancing competing priorities with sound judgment even when working with partial or ambiguous data.
- Monitor and manage work rates for client-facing and back-end teams identifying imbalances reallocating resources and ensuring operational excellence across the migration process.
- Champion team development and morale fostering connectivity across remote and matrix-based groups mentoring team members and hiring additional personnel as the project evolves.
- Assess the inherited migration process and drive continuous improvement refining workflows to increase speed accuracy scalability and repeatability.
- Standardize documentation and processes to create consistent high-quality outcomes that can be replicated across future migrations.
- Identify bottlenecks risks and inefficiencies; implement targeted solutions that balance short-term momentum with long-term sustainability.
- Partner with leaders across Sales Operations Customer Success IT and other functions to align on priorities timelines and deliverables building consensus and driving execution across diverse stakeholders.
- Facilitate clear and effective communication ensuring expectations are understood risks are surfaced and deliverables are achieved.
- Establish and track KPIs and metrics for migration progress productivity quality and adoption reporting regularly to senior leadership and stakeholders.
- Apply data-driven decision-making using analytics to guide strategy while remaining agile in adjusting plans dynamically as conditions change.
- Performs other related duties as assigned.
Key Skills & Experience
- Associates degree required Bachelors degree preferred or minimum 4 years progressive leadership experience in lieu of.
- Minimum of 4 years of cross-functional leadership experience.
- Proven success leading complex cross-functional initiatives within matrix organizations balancing organizational priorities with client needs and maintaining strong executive relationships throughout high-stakes migrations.
- Extensive senior-level account management experience serving as a trusted advisor and ensuring client satisfaction retention and business continuity during transitions.
- Skilled in motivating and aligning diverse teams resolving escalations diplomatically and negotiating solutions that support long-term partnership health.
- Expertise in process optimization workflow design and operational efficiency with a focus on delivering scalable client-centric outcomes.
- Adept at navigating ambiguity identifying root causes and making sound decisions with partial data while proactively communicating paths forward.
- Proficient in project management tools and methodologies translating technical progress into business impact and presenting data-driven insights to executive stakeholders.
- Strong interpersonal and communication skills with the ability to influence build consensus and collaborate across departments and leadership levels.
Work Schedule: Monday - Friday- 8:00 a.m. 5:00 p.m. EST
Benefits:
Personal and Sick Paid Time Off.
401k with a highly competitive match.
11 Paid Holidays.
Medical/Dental and Vision.
Group Life Insurance HSA/FSA.
Employee Assistance Program.
Educational Assistance Program.
Physical Requirements:
While performing the duties of this job the employee is regularly required to speak hear have close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Walk (occasionally) sit- up to 8hrs. a day stand (occasionally) use hands to finger handle or feel objects tools or controls; reach with hands and arms able to lift-up to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography Skill-Set and applicable Local and State Pay Practices. Any questions please contact our DISA Recruiting Team at
Job Pay Range
$70000 - $80000 annualEOE/M/F/Vet/Disability
Required Experience:
Manager
Employment Type
Full-Time
