Manager, Yard Operations

Metrolinxis connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

Network and Rail Operations has an open recruitment for Manager Yard Operations responsible for leading front-line resources supporting Operations function at maintenance yards and layover facilities for the organization. Yard Operations is a field-based position providing real-time on-the-ground support to maintain rail service continuity safety and operational resilience. This key position provides leadership and growth opportunities for a rostered team of regionalized Operations Managers acting as a critical link between centralized control functions and front-line operations.

What will I be doing

• In a leadership capacity the role of Manager Yard Operations will be accountable for several business objectives such as operational efficiency and strategic alignment field incident management Facilities oversight third-party contractor oversight and service continuity.
• Engage with and establish strong working relationships with our internal and external partners including Network Operations Customer Protective Services Operating Practices Asset Management & Maintenance and third-party contractors.
• Collaborate with internal and external partners to enhance yard and outpost fluidity to achieve OTD and Yard/Outpost performance KPIs.
• Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to the Operating Contractor supervisors to act on non-compliant behavior.
• Attend any Front-Line Supervisor Development Programs to learn and understand internal systems process policies and procedures for solving issues and making decisions.
• Maintain teamwork and order amongst staff contractors and internal clients by acting with a sense of urgency and respond to issues as they may arise.
• Use operational data in MX systems to identify opportunities to improve asset utilization and service reliability acting for own territory and making recommendations to MX.
• Keep track of the yard status service commitments inbound arrivals and ensure train connections and departures meet the service plan.
• Share best practices information operational concerns and company information to create transparency and clear understanding of company direction and expectations.
• Innate operational familiarity with the network enabling an expedited and intuitive response to incidents. Proactively identifies emerging corridor issues (e.g. asset degradation obstructions damaged barriers etc.) within maintenance yards and layover facilities before they escalate into service-impacting failures.
• Assists the Control Centre with developing and executing service recovery strategies that prioritize minimizing customer delays and service gaps.
• Develops an in-depth understanding of the business processes assets facilities responsibilities regulatory requirements and interdependencies within Metrolinx.
• Monitor and manage team performance against Key Performance Indicators such as on-time arrival and departure performance (OTD) and customer satisfaction (CSAT).
• This position is accountable for leading a 24-hour/365-day operation required to work across all shifts including days nights weekends and statutory holidays and may be required to work from various locations across the GTHA.

What Skills and Qualifications Do I Need

• Completion of a Technical degree Transportation or a related discipline or a combination of education training and experience deemed equivalent.
• Demonstrated years of experience in Rail transportation or related experience including progressive experience in alternative transportation fields is an asset.
• Currently or previously held a CROR qualification as a Conductor Locomotive Engineer RTC and / or Field level Maintenance or Engineering certifications is an asset.
• Knowledge of the applicable legislation and railway operating rules affecting railway environmental public and employee safety.
• Environmental safety and/or regulatory transportation courses or certifications would be assets.
• Leading transformational change risk management and assessment initiatives.
• Leadership and management skills to manage and motivate staff to meet or exceed customer expectations.
• Knowledge of the Employment Standards Act Occupational Health & Safety Act and applicable building codes to monitor and manage employee and contractor risk during execution of customer service initiatives.
• Knowledge of policy development budget control risk and change management and project management principles and methods to lead and manage strategic/business planning programs projects and continuous improvement initiatives.
• Strong written verbal presentation and interpersonal communication skills with the ability to convey complex information clearly and engage diverse audiences.

Dont Meet Every Requirement

If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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