Pharmacy Operations Lead Rep. DME- Accredo Onsite

This role is site dependent in the Warrendale PA location leading the Durable Medical Equipment department within the overall Warrendale Fulfillment operation. The Lead Representative will report to the Operations Supervisor for Inventory and Durable Medical Equipment.

The Lead Representative will be responsible for supporting and directing the team members in fulfilling their respective responsibilities and meeting their commitments. The Lead Representative will ensure workflow is optimized and performed to meet the needs of the department as specified by the Operations Supervisor.

Duties and Responsibilities:

• Oversee a team of representatives acting in supporting the overall fulfillment operation at the Warrendale hub.
• Promote a positive team environment and team cohesiveness.
• Lead by example promoting a culture of a single Fulfillment department to which the DME team belongs to and supports.
• Ensure team commitments and responsibilities are met including but not limited to: JCAHO compliance infusion device inventories network demand for infusion devices and direct patient deliverables.
• Ensure best practices are followed and shared.
• Assist in process improvements and development of programs to enhance and optimize internal/external customer service.
• Assist in monitoring and tracking team member productivity via scorecards and other record keeping.
• Develop and coach team members with productivity accuracy and efficiency.

Requirements:

• High School Diploma or equivalent.
• Minimum 2 yrs experience in pharmacy fulfillment operations.
• Demonstrated leadership skills and ability to develop team members.
• Demonstrated knowledge of specialty pharmacy operations.
• Demonstrated ability to work collaboratively with other individuals/departments to resolve complex issues with innovative and effective solutions.
• Independent decision maker with ability to handle dynamic working environments.
• Demonstrated ability to handle difficult situations in a professional manner.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.