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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
We are inviting applications for the role of Manager Claims
In this role you will be responsible for adjust and authorize claim settlements and fees within designated individual authority limits. Provide a prompt and responsive service to clients and brokers and work closely with whilst monitoring the performance of external service providers and raise any issue which may occur to ensure data is accurate.
Responsibilities
Pharma Industry experience is preferred.
Candidate should have knowledge transition experience in OTC domain
Hands-on experience in managing daily operation of Claims & Deductions Management and knowledge of its upstream and downstream
Preference to be given if candidates have hand-on experience in SAP and Salesforce ERP
Knowledge of foreign language (Spanish/French/German etc.) would be an added advantage
Capacity planning scheduling the workload and right prioritization to reduce cycle time and to increase productive utilization of man hours
Project planning and implementation in areas of cost reduction and improving efficiency
Managing the day-to-day operations of new business initiatives & customer service
Ensures the selection orientation development and retention of a sufficient number of qualified staff to carry out the responsibilities
Managing and mentoring people Responsible for maintaining the SLAs & metrics of databases of the teams Stack ranking analysed every quarter to evaluate performance
Identify training needs through people interactions evaluations review and issue analysis across the teams and ensuring trainings are conducted at regular intervals
Managing Team functions viz planning recruitment selection & performance management (including performance / quality evaluation) for all employees in the team
Leading mentoring & monitoring team members to ensure efficiency in product knowledge process operations & meeting of individual & group targets
Used the Lean Six Sigma/ BPMS/Six Sigma approach to streamline the Quality Process
Ensuring that teams adhere to the quality tools & procedures FMEA Quality Checklist and RCA
Address questions from auditors such as ISO FDA Division and Corporate
Ensures optimization of operations through focused continuous improvement
Developed and shared the MIS reports for the work done by Genpact and setup the Monthly Governance meeting with the stakeholders
Business Continuity Plans in case of emergency to ensure work is not affected Ensures all SOPs and policies are functionally accurate and all associates are thoroughly trained and 100% compliant
Responsible for following Good Documentation Practices (GDP) as outlined in SOP
Qualifications we seek in you
Minimum qualifications
Bachelors Degree or equivalent formal education qualification
Preferred qualifications
Relevant related experience
Completion / progress towards recognized Industry qualification e.g. ACII
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Employment Type
Full-Time
