FLEX Senior IT Technician, Legal IT Systems
FLEX Senior IT Technician, Legal IT Systems
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is on-site temporary role which is expected to last for 6 weeks from early October to mid November.
Marriotts Law Department services the Companys lodging and hospitality business and provides legal advice and counsel to Marriotts internal clients.
The Legal Technology eDiscovery and Records team is responsible for the Law Departments technology platform to enable and enhance the legal services delivered by the Department. The team partners with attorneys Senior Law Leadership and corporate IT discipline leadership to create oversee and support the development and implementation of Legal technology strategies and solutions and drives eDiscovery efforts and Law Department Records work.
The primary objectives of this position are 1) hardware and software technical support to the Law Communications and Development Departments 2) support to all Law Department business clients both domestic and international who use the Departments Team Connect database and 3) technical support of Law Department applications to all outside counsel who are engaged by the department;
This position reports to the Senior Manager Legal IT Systems Operations.
Specific Expected Contributions
This position will provide associate technology support and assist with technology logistics to include:
Day to Day Technology Support:
Providing day to day hardware and software technical support to the Law Department Global Communications & Public Affairs and Lodging Development Departments. This includes tier 1 support initial contact and basic troubleshooting and tier 2 level support and more complex troubleshooting in partnership with the Corporate IT discipline.
Manning on-site Help Desk and providing off-site systems support as business needs require with initial response/acknowledgement or resolution within one hour of receipt of call/email.
Functions as first point of contact for technology issues (including hardware software network applications) for the assigned departments.
Troubleshoot and resolve software/hardware malfunctions including those on laptops monitors printers and other peripherals.
Troubleshoot and resolve software problems and install upgrades or fixes as needed to resolve the issues
Troubleshoot issues clients experience in HQ conference rooms work with Global Workplace Services/IT to resolve.
Troubleshoot issues clients experience with home offices including printer setups VPN (network) and router issues
Troubleshoot network issues and escalate as needed.
Liaise with hardware vendors hardware repair and 2nd/3rd tier internal iT resources as needed to resolve issues.
Responsible for monitoring and tracking any issues escalated to other groups vendors or support channels.
Process and fulfill IT service requests including hardware/software provisioning and access management.
Keep users informed about the status and progress of incident resolution.
Prepare knowledge base articles for common problems and their solutions.
Assist with performing monthly support call analysis triage (permanent fix workarounds/training escalate to vendor).
Onboarding/Offboarding Tasks
Setup laptops for new hires or as replacement for those that need to be retired or have experienced failure.
Assist clients with connecting their mobile devices to the Marriott network/suite of apps
Providing information on ordering Marriott provided phones and assisting with initial setup as requested. Work with departing associates and their team to transfer email and files as needed and to setup email notifications to ensure business continuity
Systems Maintenance
Install local hardware peripherals such as monitors keyboards and mice to the employee workspaces.
Install Marriott standard and Department-specific software locally to all laptops for new employees as well as for laptop replacements.
Retire old or malfunctioning equipment per Marriotts Asset Disposal policies
Setup and maintain client-based portals such as MI Connector and BPA Connector to be used by internal staff and outside counsel engaged by the department.
Secure and maintain appropriate supplies for client demand; manage and organize the departments technology inventory
Maintain hardware inventory tracking age and model to determine life expectancy
Maintain a hot spare/loaner pool of hardware to be deployed on an emergency basis in response to catastrophic failures
Supplemental Projects
Participates in hardware/software pilots in support of new technologies
Work with eDiscovery analysts as necessary to assist in data collection and preservation efforts.
Other special technology projects as applicable.
Candidate ProfileSuccessful candidates should possess the experience knowledge and skills as follows:
Minimum high school degree college degree preferred
Six (6) years related experience. Experience supporting technology operations in a Law firm or in-house Law department preferred.
Strong customer service skills
Strong troubleshooting skills
Expertise in end user hardware in a network environment
Expertise in the legal environment software applications including the Microsoft Office Suite document management records management matter management document assembly and electronic billing databases
Expertise in mobile devices such as Apple iPhone and iPad and Android devices
Expertise in litigation support with focus on the eDiscovery process
Ability to read and understand technical documentation
Works well with all levels of client
Superior attention to detail and flawless execution
Openness to change and new technologies
Comfortable in speaking to a group for technical training purposes
Strong written and oral communication skills
Ability to work under pressure and tight time lines
Certifications such as Modern Desktop/Endpoint Administrator Associate CompTIA Server preferred
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior IC
Employment Type
Full-Time
