Communications Officer

Title: Communications Officer

Hiring Range: $41715 minimum

Agency: Division of Capitol Police

Agency Website: Type:General Public - G

Job Duties

To provide daily emergency police communications by monitoring multiple security cameras answering telephone calls dispatching calls for service to police officers and to provide maximum efficiency and effectiveness on all shifts. Position will monitor and operate departments VCIN/NCIC system. Watch both live and recorded video surveillance footage and analyze any unusual occurrences. Review video alarm alerts reporting incidents or suspicious behavior. Assist employees and citizens by providing excellent customer service. Position is required to work shift work (24 hour scheduling).

Minimum Qualifications

Working knowledge of radio and voice communications systems; knowledge of office practices and procedures. Must have knowledge of statute enforcement; safety and security concepts principles procedures and techniques. Demonstrated skill in the use of communication equipment alarm systems and security camera equipment. Must have the ability to use automated word processing equipment; to compile tabulate and report information. Demonstrated ability to follow and give verbal and written instructions to react appropriately in routine and emergency situations to communicate effectively both verbally and in writing. Must be able to multi-task utilizing the computer and telephonic equipment simultaneously. Graduation from high school or equivalent. Must be able to complete required NCIC/VCIN certification and basic DCJS Dispatcher training. Must be a United States citizen or have been a lawful resident of the United States for the past ten years to apply for VCIN certification. Regularly required to speak clearly and hear; see details of objects that are less than a few feet away and sit for long periods of time. Must be able to distinguish colors and see details of objects that are less than three (3) feet away. BACKGROUND INVESTIGATION AND FINGERPRINT- BASED CRIMINAL HISTORY CHECK REQUIRED; REQUIRED MEDICAL AND DRUG TESTING. A COMPREHENSIVE COMPETENCY EXAM IS REQUIRED.

Additional Considerations

Two years of emergency dispatching experience in a public service oriented organization preferred. Experience with Public Safety Computer Aided Dispatch Automated Records Management Systems and web-based emergency notification systems also preferred. Experience in monitoring live and recorded video surveillance footage.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Contact Information

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.