Data Analyst
Data Analyst
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Job Description
Summary
Our client is a betting company is looking for a Data Analyst to provide vital support to the Customer Care Department.
Key Responsibilities
- The ideal candidate will be responsible for collecting analyzing and interpreting data to improve customer interactions optimize sales strategies and enhance overall customer service efficiency.
- The Data Analyst will work closely with the telemarketing and customer care teams to provide actionable insights that drive business growth and customer satisfaction.
Gather clean and organize customer and call center data from various sources (CRM systems call logs surveys etc.).
- Analyze customer behavior call performance and campaign effectiveness to identify trends and patterns.
- Create dashboards and reports to track key performance indicators (KPIs) such as conversion rates call durations customer satisfaction and agent performance.
Identify opportunities to improve telemarketing campaigns and customer care strategies through data insights.
- Provide recommendations for script improvements call handling techniques and customer retention strategies.
- Develop predictive models to enhance lead scoring and improve customer targeting.
- Monitor customer interactions and feedback to identify pain points and areas for service improvement.
Work with management to set performance benchmarks and develop data-driven strategies for customer engagement.
Qualifications & Requirements:
Education: Bachelors degree or Diploma in Business Communications Customer Service Management or a related field (preferred but not mandatory).
Experience:
- 2-3 years of experience in Data Analyst is a must.
- Experience in a call center or telemarketing environment is a plus.
Technical Skills:
- Familiarity with QA software CRM systems and call monitoring tools.
- Proficiency in Microsoft Office (Excel Word PowerPoint).
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and coaching abilities.
- High attention to detail and ability to provide objective evaluations.
- Ability to work independently and collaboratively with teams.
Qualified candidates are to send their application to
Email by 5th October 2025. Subject DATA ANALYST
Employment Type
Full Time
