Graduate ITIL Service Management

Job Description:

As a Graduate in an ITIL Service Management role you will gain experience in ITSM Service Management capabilities and functions. You will work in conjunction with more experienced Service Management staff to begin building knowledge and experience in the various ITIL Practices.
Successful applicants will excel at customer service and be able to quickly develop business relationships with all stakeholders and service providers whilst proudly representing DXC. You will need to be a highly driven detailed-oriented professional who thrives under pressure can multitask efficiently and demonstrate a keen sense of ownership and accountability. ITIL Service Management is an integral part of the service DXC provides to our client. The delivery of Service Excellence in Service Management is built on a culture of teamwork accountability communication and inclusivity.

Essential Job Functions

Assist with end-to-end application of ITSM process.
Participate in Continuous Process Improvement.
Assists the Delivery teams in the operation of the ITSM process.
Capable of analyzing trends and identifying a structured approach for preparing service improvement plans.
Monitors and provides monitoring and reporting against the Service Improvement Plan elements
Builds ITSM compliant service management process knowledge.
Maintains and updates process documentation.
Assist in the Generation and presentation of defined reports related to Service Management on a monthly and ad-hoc basis.
Assist with the Generation of trend analysis reports as defined for the account.
Work closely with Delivery units for Service Improvement activities.
Attend Regional or Vertical Service Management Community of Practice Meetings.

Basic Qualifications

Bachelors degree or equivalent combination of education and experience
Bachelors degree in information technology engineering or related field preferred
Zero or more years of experience in technical support or engineering
Experience working with Docker Python Ansible AWS Bash.

Other Qualifications

Organizational skills to balance and prioritize work
Good Interpersonal and presentation skills for interacting with team members and clients
Personal computer and business solutions software skills
Analytical and problem solving skills
Communication skills
Ability to work in a team environment
Ability to deal with ambiguity and change

Work Environment

Office environment

Trust Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier enabling clients to seize the opportunities presented by todays rapidly changing technologies.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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