Customer Service Rep

Greenwood - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

We are hiring for a Customer/Client Support Agent 1withinthe Imaging Division (ID) which provides consumer and commercial photographic products and services. TThe Representative is expected to support related incoming requests capture client information Research and resolve each client interaction to their utmost satisfaction and ensure customer accounts bear proper notation. This position reports to the Sr. Manager Fulfillment & Customer Servicein Greenwood SC.

Company Overview

At FUJIFILM North America Corporation we are many things to both consumers and business customers. Were looking for passionate mission-driven people to help us continue to innovate.

With five operating divisions theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras digital printing equipment and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras lenses and accessories for content creators. Or you might have your eye on our Optical Devices Division which provides optical lenses for the broadcast cinematography videography and industrial markets. You could be drawn to our Business Innovation Divisionthey develop office and commercial print solutions and enable digital transformation. And if youre interested in tape check out our Industrial Products Divisionthey develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla New York a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Responsibilities

Misc. functions with Store film envelopes
Handle customers damaged film orders.
Handled mix/loose rolls.
Film order remakes
Mail Preparing letters/compensation with postage and putting out for mail carrier picking up any received mail and distributing it.
Fulfilling supply orders
Address validations
Handling incoming/outbound calling
Sla Monitoring
Samples Order Requests
Defects managing and communication.
Liaison between our clients and our production team.
Customer account set up on CS Portal.
Handling customer/production remakes.
Questionable Print order intercept and communication.
Handle client returns.
Monitor and resolve the internal ticket system.
Correcting Shipping/Address issues.
Editing images using Photoshop to meet customer sample expectations.

Required Skills/Education:

High School Diploma or equivalent (GED) and a minimum of 2 years of Customer Service experience with a minimum of 6 months recent experience preferably in a manufacturing environment.
Highly proficient in Microsoft Excel and word.
Ability to effectively present information and respond to questions from groups of associates peers managers and internal customers.
Ability to work in a fast paced production oriented team environment.
The position requires a focus on quality detail and issue resolution.
Strong communication skills- written and verbal required.

Desired Skills:

Ability to connect with our clients and customers to have their issues solved thoroughly and promptly.
Strong organizational skills and problem-solving skills.
Ability to articulate concise information.

Salary and Benefits

Depending on experience
Medical Dental Vision
Life Insurance
401k
Paid Time Off

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().

Position OverviewWe are hiring for a Customer/Client Support Agent 1withinthe Imaging Division (ID) which provides consumer and commercial photographic products and services. TThe Representative is expected to support related incoming requests capture client information Research and resolve each cli...