Provider Operations Co-ordinator
Provider Operations Co-ordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Team Clinical
Working Pattern - Hybrid 2days per week in the Vitality Stockport Office.Full time 40 hours per week. Monday- Friday
Top 3 skills needed for this role:
- Dealing with difficult situations maintaining a positive attitude and promoting the company.
- Effectively communicating at all levels balancing the needs of the individual with those of the business.
- Maintaining excellent working relationships with all business areas whilst recognising the needs of Healthcare Providers
What this role is all about:
The Provider Operations Co-ordinator provides professional efficient courteous and accurate front-line telephone and administration service to all Healthcare Providers working independently and to standard procedures. The Provider Operations Team supports Vitalitys Healthcare Providers and assists in the first contact resolution of their queries.
This role involves a high level of technical expertise across all areas of the business and building positive relationships with Healthcare Providers. The role includes assisting the other provider teams with the implementation of the management strategy effectively managing professional costs to ensure VitalityHealth members have access to high quality affordable healthcare.
The post holder will provide a high-quality administration service within the team whilst being able to work under their own initiative. You will have the ability to work effectively with a variety of teams and stakeholders across the Clinical Operations Division and the wider business.
Key Actions
- Provide a professional efficient courteous and accurate Customer Service
- Achieve set targets for productivity and quality
- Ability to maintain consistent attention to detail and maintain a high-quality administration service
- To assist Healthcare Providers by addressing queries direct or escalating to an appropriate member of the Clinical team.
- To assist in the management of Customer (specialist and policyholder) complaints.
- To co-operate in the promotion and implementation of EDI billing and BACs payments with all Healthcare Providers.
- To act as the point of contact for providers relating to all recognition of Healthcare Providers and ensure issues raised are resolved
- To assist in the registration of new Healthcare Providers in accordance with company recognition criteria.
- To assist in providing information such as newsletters mail shots and information guides to providers.
- Ensuring that communications via any medium meet the standard of clear fair and not misleading
- Undertaking relevant internally arranged training on systems processes and regulatory requirements relevant to your role
- Identifying and escalating (through your line manager) risks that impact the business customers or other third parties
- Carry out audits and provide resulting feedback
- Promote a culture of continuous improvement across processes in order to recognise and improve any obstacles..
- First point of contact for all Healthcare Provider queries.
What do you need to thrive
Essential
- Good general standard of education (GCSEs or equivalent)
- Previous experience in a customer facing role
- PC literate with good knowledge of Word and Excel.
- Excellent verbal and written communication skills
- Ability to work under pressure and manage own time
- Ability to build relationships with healthcare providers and other stakeholders
- Politically agile with ability to manage conflict
- Able to deliver in changing environments
Desirable
- Private Medical Insurance business knowledge.
- Knowledge of medical terminology
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
- Help you to be the healthiest youve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
About You
About Us
Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.
At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.
Employment Type
Full-Time
