Customer Success Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your mission
As a motivated Customer Success Specialist you will be responsible for proactive customer care improving customer satisfaction and identifying potential with existing customers.
You will work closely with customers and internal departments to ensure that the customer gets the most out of our products and services.
A key task is to implement the Matrix42 Customer Success strategy to develop long-term relationships and identify growth opportunities.
Core Responsibilities and Duties
Proactive customer support for classified customer segments (national and international) through the development and implementation of individual customer strategies
Identification of growth and upselling opportunities for products service support and training
Processing campaigns for SMB customers
Monitoring and management of deliveries (licenses service support)
Collaboration with sales and product development to optimize the customer experience
Additional Responsibilities and Duties:
You will work closely with customers and internal departments to ensure that the customer gets the most out of our products and services.
A key task is to implement the Matrix42 Customer Success strategy to develop long-term relationships and identify growth opportunities.
Core Responsibilities and Duties
Proactive customer support for classified customer segments (national and international) through the development and implementation of individual customer strategies
Identification of growth and upselling opportunities for products service support and training
Processing campaigns for SMB customers
Monitoring and management of deliveries (licenses service support)
Collaboration with sales and product development to optimize the customer experience
Additional Responsibilities and Duties:
- Regularly obtaining status updates from customers to continuously monitor customer satisfaction
- Further development of your working environment in order to effectively implement the Customer Success Strategy
Your profile
Must have:
- You have successfully completed a commercial or technical apprenticeship or an equivalent qualification.
- You have relevant professional experience in supporting B2B / B2A customers ideally in customer support for a SaaS or e-commerce company.
- You have a customer-oriented and committed demeanor with an entrepreneurial mindset.
- You are a team player with a hands-on mentality and are able to combine strategy and implementation.
- Your native language is French and your English skills are at a business level
Why us
- Work with leading partners and top contacts in the IT industry
- Flat hierarchies fast decision-making and a culture where achievements are recognized
- Freedom to bring in your ideas we want you to grow with us
Our Benefits
We could tell you about the 30 vacation days or that self-managed flexible hours and remote work are part of the deal. But honestly Thats just standard.
Heres what makes working with us extra special:
And thats just the beginning. Ask us what else is waiting for you!
Heres what makes working with us extra special:
- Work from (almost) anywhere Take your job with you on a workation and get inspired bynew places.
- Time for growth A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
- Social Day One paid day per year to give back: volunteer support a cause or attend an environmental event.
- Pick yourperk Choose the benefit that fits your life best
And thats just the beginning. Ask us what else is waiting for you!
Your contact person
Send us your application including your salary requirements and earliest possible starting date directly through our online portal via the Apply for this job button. If you have any questions please do not hesitate to contact Diane Djongoue.
We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.
We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.
About us
Our ambition is to be the European choice in service management!
By using our platform customers can manage IT and business processes assets endpoints and identities for improved productivity agility security and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes we digitalize and automate our customers everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values (We love customers Make it happen Better every day With respect) with customer success as our top priority. We support your personal and professional growth helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.
We are committed to building an inclusive and diverse workplace and we welcome applications from all individuals regardless of gender age disability ethnic or social origin religion or belief sexual orientation or identity.
By using our platform customers can manage IT and business processes assets endpoints and identities for improved productivity agility security and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes we digitalize and automate our customers everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values (We love customers Make it happen Better every day With respect) with customer success as our top priority. We support your personal and professional growth helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.
We are committed to building an inclusive and diverse workplace and we welcome applications from all individuals regardless of gender age disability ethnic or social origin religion or belief sexual orientation or identity.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Our ambition is to be the European choice in service management! By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and ... View more
