AnalystSr Analyst, Sales Production Technology
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:DFW Headquarters Building 8 (DFW-SV08)
Cities:Dallas - TX
Requisition ID:79444
Intro
Are you ready to explore a world of possibilities both at work and duringyour time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why youll love this job
As a Product Owner / Project Owner in Global Sales youll lead key initiatives within the $14 Billion indirect sales channel helping shape tools that enhance customer experience and partner engagement. Youll manage strategic projects across the Global Sales technology stack working closely with technology providers and stakeholders to deliver solutions for internal stakeholders across the organization and external customers at global agencies and corporate customers.
What youll do
- Acts as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established timeframes
- Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
- Prioritizes requirements (user stories) provides risk analysis and provides project documentation in Visio Excel and PowerPoint
- Works closely with stakeholders to ensure reasonable timelines are set reviews and approves product design coordinates quality assurance reviews and prioritizes defects provides approval and sign off of builds and oversees implementations
- Performs user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis
- Coordinates demos to stakeholders (all levels of management)
- Critically analyzes and evaluates information gathered from multiple sources to create documentation
- Conducts requirement and test plan reviews and ensures requirements and test documentation is approved in accordance with audit standards
- Understands expectations that were set with the business unit(s)
- Creates end user training documents and materials supports internal and external users by answering inquiries via email and provide training as needed
- Create PowerBI reports and CRM dashboard views for end users
All youll need for success
Minimum Qualifications- Education & Prior Job Experience
- Min 3 years experience in equivalent role
Preferred Qualifications- Education & Prior Job Experience
- Bachelors degree in information Technology Computer Science MIS or any Engineering field
- Experience with project and technical defect tracking tools such as Rally
Skills Licenses & Certifications
- Experience in analyzing system and business processes improving customer satisfaction reducing cost and increasing revenue
- Skilled at driving organizational change through the integration of people process and technology
- Demonstrated expertise in any CRM platform such as Microsoft Dynamics 365
- Ability to assemble information extract pertinent facts draw logical conclusions and present recommendations aligning with tools used in Global Sales
- Strong aptitude for problem solving and analytics and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel
What youll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
- Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
- 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more
Feel free to be yourself at American
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
- Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
- 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more
Cities:Dallas - TX
Requisition ID:79444
Required Experience:
Senior IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Together with regional partner American Eagle, we offer an average of nearly 6,700 flights daily to 350 destinations in 50 countries. We’re a founding member of the oneworld® alliance, whose members and members-elect offer nearly 14,250 flights daily to 1,000 destinations in 150 count ... View more
