Assistant Boutique Manager, Nespresso SG
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Snapshot
Location: Assigned Nespresso Boutique
Company: Nespresso Singapore
Full-time
At least 6 years in customer / retail services and 4 years of supervisory experience as a team leader
Position Summary
As our Assistant Boutique Manager you will be responsible for the smooth daily running of the Boutique to ensure the sales and profit performance and also the customer service level.
You will act as an ambassador for the Nespresso brand in the Boutique and ensure that the team understands the Nespresso purpose and culture.
You will also support the Boutique Manager in her/his daily activities and deputize in his/her absences.
A day in the life of...
You will ensure consistency of the Nespresso Brand and the holistic customer experience through boutique set-up and operations procedures monitor the Service Excellence and provide the right guidance and improvement advice and distribution of daily tasks of coffee specialists.
Maintain a pro-active approach in advising prospects and Club members on Nespresso products and services and also understanding their needs.
You will also be the custodian for cash and inventory management and to ensure compliance to all Company guidelines & standards and to local regulatory requirements.
You will train and coach the Coffee Specialists and ensure the implementation of coaching programme and monitor results to enhance and improve the Customer Experience in Boutique
What will make you successful
- University degree or equivalent in Business Management/Retail/Hospitality
- 6 years in customer/retail services and 4 years of supervisory experience as a team leader
- Ability to analyze commercial data monitor Key Performance Indicators (KPIs) and teams performance and follow-up with action plans
- Strong service orientation
- Flexibility and willingness to work in a shift planning environment required at opening/closing time
- Meticulous and attention to details
- Work well under pressure in a fast-paced environment
- Excellent communication and interpersonal skills
- Good knowledge of Microsoft Office applications
Required Experience:
Manager
Key Skills
- Store Management Experience
- Computer Skills
- Management Experience
- POS
- Microsoft Outlook
- Microsoft Word
- Retail Sales
- Budget forecasting
- Merchandising
- Performance Management
- Leadership Experience
- Retail Management
About Company
Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.
