Technical Account Manager

Description

• Prospect within the assigned geographic region for net new logos
• Partner with DEX Copy/Print Sales Executives to identify IT/Cyber opportunities with the DEX customer base
• Meet or exceed monthly sales pipeline generation and bookings quota as defined in the compensation plan document.
• Network with existing customer base and with local/regional channel partners to generate additional service pipelines.
• Maintain proper CRM account/opportunity hygiene.
• Contribute to the analysis preparation and delivery of Quarterly Business Reviews (QBR) for each client in the assigned portfolio.
• Present proposals roadmaps and budgets that align to the clients business goals.
• Demonstrate effective time management skills.
• Initiate and prepare accurate proposals documentation reports schedules expense tracking and spreadsheets as directed or required by client needs departmental procedures and Company policy.
• Maintain and abide by established department policies and procedures and attend all internal and client-facing meetings.
• Maintain confidentiality of all client employee and/or Company information as required.
• Exercise care proper use and maintenance of Company equipment and supplies and identify unsafe conditions and make appropriate adjustments
• Conduct job responsibilities in accordance with the standards set out in Company policies and procedures applicable federal and state laws and professional standards.
• Maintain the current skill set and certifications required by the position.
• Strong work ethic and prompt and regular attendance is required.
• Occasional evening and weekend work is required as needed.
• Maintain order cleanliness and safety at work.

• Participates in ongoing training and attainment of manufacturer and vendor certifications
• Develops and maintains relationships with customers that further develop our companys positive reputation through exceptional customer service
• Maintains relationships with vendor contacts that are beneficial to the company
• Follows a set of standards for documenting customer network status and activities. Keeps all documentation in the centrally located team customer documentation location

• Develop necessary skills to work individually efficiently and effectively as a member of the DEX sales team.
• Participate in company-sponsored job-related activities and training to further develop your technical skills

• A clear path of career advancement and upward mobility based on transparent performance benchmarks.
• Field support from solutions specialists and managers
• Transparent communication of financial goals and results
• Recognition and promotion based on performance
• Thorough training for confident empowered quick-minded in-field decisions
• Open-door policy encourages direct interaction with Director-level colleagues.

• Consistent and sustained historical sales performance with relevant proof points (i.e. Presidents Club etc).
• Experienced in technology solution sales with relevant experience in:
• Managed IT services/MSP environments
• Backup and disaster recovery solutions.
• Cybersecurity technologies (EDR MDR Security Awareness Training etc)
• Information Technology consulting
• Excellent analytical organizational and interpersonal skills.

• Able to work independently or as part of a team
• Must be prepared to travel as required