Information Systems Analyst Housing Department

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The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2024-2025 operating budget of approximately $247 million and 112 employees the Department administers multiple local state and federal funds. We are committed to fostering a diverse inclusive work environment prioritizing social & racial equity and inclusion.

In Fiscal Year the Housing Department underwent a significant reorganization to better align with the Citys strategy of strengthening the housing continuum and addressing the needs of unhoused and unsheltered residents. As part of this effort the Department has placed greater emphasis on using data and technology to support housing programs guide decision-making and expand cross-departmental collaboration.

The Housing Department is currently seeking to fill one (1) full-time Information Systems Analyst vacancy in the Data Operations and Project Support Team.

Salary range for this classification is $141894.48 - $172885.44. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates qualifications and experience.

The Information Systems Analyst (ISA) will support the Departments technology ecosystem that powers affordable housing production asset management compliance homelessness response and public-facing services. The ISA will perform systems and business analysis administer critical applications develop integrations and reports and provide responsive customer support to staff while following City standards for security and data management. Representative duties include:

• Application Development & Customization: Gather and document business requirements; translate program needs into functional and technical specifications. Design and develop highly usable accessible solutions by customizing platforms and leveraging modern programming languages. Contribute to the full software development lifecycle including design development testing implementation upgrades and ongoing improvements. Build custom applications features and integrations within the Salesforce platform to meet evolving business needs.
• System Administration&Operations: Configure administer and support departmental applications (e.g. case management grants/loans document management reporting tools). Provide ongoing support and maintenance for the Salesforce CRM and other core systems including troubleshooting resolving issues and ensuring optimal performance. Stay current with platform updates best practices and industry trends to proactively identify opportunities for improvement.
• Data&Integrations: Design and maintain integrations and data pipelines; develop SQL queries datasets and dashboards; perform data quality checks and controls. Plan and execute system changes and enhancements coordinating testing migration and release documentation.
• Quality Assurance&Documentation: Execute structured testing and validation processes; ensure compliance with City standards for security and data management. Prepare and maintain technical documentation SOPs architecture diagrams and user guides to support consistency and knowledge transfer.
• End-User Support &Training: Provide responsive user support including ticket triage troubleshooting and service-level communication. Prepare job aids and training materials; conduct training sessions to build staff proficiency in using applications and data tools.
• Security&Compliance: Maintain role-based access controls audit trails backup/recovery processes and incident response procedures to safeguard systems and data.
• Evaluation&Procurement: Evaluate software and hardware options; prepare recommendations considering cost security and fit; assist with procurement processes and vendor deliverables.
• Other Duties as Assigned: Perform related work as required.

Key Focus Areas for Housing

• Case management and program systems (loans/grants compliance inspections outreach).
• Data integrations and reporting for Council funders and internal dashboards.
• Secure constituent data collection (e-forms approvals digital signatures auditability).
• Vendor coordination for SaaS implementations and support.

Desired Qualifications

Desired qualifications for the ISA position are listed below:

• Experience administering or integrating enterprise/business applications (customer relationship management grants/loans permitting document management data warehouse/BI).
• Proficiency with Structured Query Language (SQL) APIs ETL integration tools and report/dashboard development
• Familiarity with security best practices (authentication role-based access control encryption logging).
• Experience writing technical documentation user guides and training materials
• Ability to coordinate small workgroups vendors and stakeholders to meet deadlines
• Knowledge of Agile/iterative project practices helpful.
• Experience in administration configuration development implementation and support of the Salesforce (SFDC) platform.
• Experience with Salesforce low-code/no-code solutions such as Flows.
• Experience developing Salesforce custom coded solutions using APEX Lightning Web Components and JavaScript.
• Experience with data integration tools such as MuleSoft.
• Experience with GIS integration using Esris JavaScript and REST APIs.
• Salesforce Certified Administrator and Platform Developer.

This is a hands-on technical role where the ideal candidate must demonstrate substantial experience in four core areas:

1. Salesforce administration and development;
2. Integrating disparate applications and systems using Application Programming Interfaces (API) or Extract Transform Load (ETL) and;
3. Retrieving transforming and presenting data in dashboards and reports.
4. Working directly with customers to understand business requirements translate into technical specifications select and implement appropriate solutions engineer workflows and provide user training and support while demonstrating a focus on customer service.

Education: A Bachelors Degree from an accredited college or university in Management Information Systems (MIS) Information Technology (IT) Information Science/Informatics Computer Science Software Engineering Computer Engineering Information Management Data Science/Analytics Business Analytics Statistics/Applied Mathematics or a relevant field.

Experience: Four (4) years of progressively responsible professional/journey level experience of which at least two (2) years of experience include lead technical work in development implementation and maintenance of computer systems or application development and/or support.

Acceptable Substitution:

• Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis.
• Completion of a Masters Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development implementation and maintenance of computer systems or application development and/or support.

The ideal candidate will possess the following competencies as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices Citywide and departmental procedures/policies and federal and state rules and regulations.
  • Knowledgeable in information systems analysis applications administration systems integration data/reporting and local state and federal rules and regulations that guide the work.
• Analytical Thinking: Approaches a problem or situation by using a logical systematic sequential approach.
  • Diagnose issues design solutions test and iterate using data; use a logical systematic and sequential approach.
• Collaboration: Develops networks and builds alliances; engages in cross-functional activities.
  • Work effectively with program staff IT partners and vendors
• Communication Skills: Effectively conveys information and expresses thoughts and facts clearly orally and in writing; demonstrates effective use of listening skills and displays openness to other peoples ideas and thoughts.
  • Clear written and verbal communication for technical and non-technical audiences.
• Flexibility: Makes effective decisions and achieves desired results in the midst of major changes in responsibilities work processes timeframes performance expectations organizational culture or work environment.
• Initiative: Exhibits resourceful behaviors toward meeting job objectives; anticipates problems is proactive and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
  • Anticipate risks prioritize and follow through to completion
• Project Management: Ensures support for projects and implements agency goals and strategic objectives.
• Supervision: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Technology Use/Management: Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION please email and we will research the status of your application.