Payroll Support Representative (ISIJP)
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Job Location:
Peachtree Corners, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Payroll Support Representative
Location: Peachtree Corners GA 30071 - Hybrid
Duration: 6 Months ExtensionsRoles and Responsibilities:
Key member of the U.S. Payroll team that is the primary liaison with Tier I/HR team ensuring seamless partnership in delivering an outstanding customer experience.
Oversee management of the ServiceNow platform for the U.S. Payroll team including metric reporting Service Level Agreement ( SLA) performance and more.
Provide top-tier customer support for employee payroll-related inquiries through ServiceNow by being the initial reviewer of ServiceNow cases assigning case complexity and priority resolving cases when able and escalating to the manager when necessary.
Lead recurring meetings and reviews of payroll case management and metrics for the U.S. Payroll team to drive transparency and accountability for case resolution management.
Develop standard operating procedures ( SOPs) for frequent employee payroll-related inquiries to expedite resolution.
Enhance frequency of communication to customers (i.e. weekly reporting of case status) throughout the case management cycle to ensure customers are provided frequent updates to improve transparency (i.e. case assignment target completion date status updates and more).
Become proficient in the companys HR and payroll systems (i.e. Workday ADP WorkForce).
Helping with garnishments reviewing and sorting incoming mail.
May assist with administering other special projects as needed.
Required Knowledge Skills and Experience:
Ability to thrive in a matrix organizational environment across multiple cultures.
Passion for delivering world-class customer service with focused attentiveness and responsiveness to employee needs.
Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail.
Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
Thrives in a cross-functional environment to drive better solutions and outcomes; seeks input to make better-informed decisions.
Excellent organizational skills and initiative to improve processes.
Ability to thrive in a matrix organizational environment across multiple cultures.
Passion for delivering world-class customer service with focused attentiveness and responsiveness to employee needs.
Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail.
Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
Thrives in a cross-functional environment to drive better solutions and outcomes; seeks input to make better-informed decisions.
Excellent organizational skills and initiative to improve processes.
Experience with the following tools is a plus:
ServiceNow ADP WorkForce and Workday (or other HCM system).
Minimum 2-4 years of Payroll or Human Resources experience.
A bachelors degree and/or certification in Business Administration or a related field is preferred.
Minimum 2-4 years of Payroll or Human Resources experience.
A bachelors degree and/or certification in Business Administration or a related field is preferred.
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Key Skills
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