Programmer Analyst 6 Sr. Genesys Developer
Programmer Analyst 6 Sr. Genesys Developer
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Job Description
Seeking a C2C candidate located in the specified area.
Genesys Architecture
- Deep understanding of Genesys system architecture On-Prem
- Design of scalable high-availability and secure Genesys environments
- Expertise in component interactions: Interaction Server URS Stat Server Config Server Message Server etc.
- Experience in environment sizing network design and failover strategies
Genesys Framework Management
- Administration of core Genesys components: Config Server Stat Server Message Server T-Server
- Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension
- Managing applications agents tenants and system-level objects
Genesys Intelligent Workload Distribution (IWD)
- Configuration of IWD positions workbins and workload types
- End-to-end routing design for IWD Work Email File Server Capture and API-based interactions
- SLA-based prioritization segmentation and distribution logic
IWD Rules Engine
- Design and implementation of routing rules using the IWD Rules Engine
- Dynamic rules for prioritization eligibility assignment and escalation
- Experience with policy management and version control of rules
Routing & Workflow Design
- Development of routing strategies using Genesys Composer or Architect
- Multi-channel workflow design (email File Capture and work items)
- Experience with skills-based routing business rules and conditional flows
File Server Capture Interface
- Configuration of file monitoring for ingestion of documents into work queues
- Automation of document classification and routing to appropriate agents or queues
Email Integration / Microsoft Graph API
- Integration of mailboxes via Microsoft Graph API for email ingestion
- Experience with OAuth2 authentication email parsing and conversion to work items
- Routing logic for inbound email based on headers subject or content rules
Genesys Pulse (Real-Time Reporting)
- Configuration and customization of Pulse dashboards and real-time KPIs
- Monitoring queue agent and system-level metrics
- Stat Server configuration and tuning for real-time performance
Genesys InfoMart & SAP Business Objects (BO)
- Design of historical reports using Genesys InfoMart data structures
- Report creation scheduling and analysis using SAP BO
- Data analysis for performance SLA adherence and capacity planning
Oracle Database
- Strong understanding of Oracle DB Tables and schema design
- Writing complex SQL queries for reporting data extraction and troubleshooting
- Experience integrating Oracle databases with Genesys reporting and routing workflows
Monitoring & Troubleshooting
- Experience using Genesys logs Pulse ICON and historical data for root cause analysis
- System health monitoring alerting and performance tuning
Required Skills : Kubernetes
Basic Qualification :
Additional Skills :
This is a high PRIORITY requisition. This is a PROACTIVE requisition
Background Check : No
Drug Screen : No
Employment Type
Full-time
