Solution Desk Analyst
Solution Desk Analyst
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Job Description
Please Note: As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.
Kforce has a client in Boston MA that is seeking a Solution Desk Analyst.
Responsibilities:
- Solution Desk Analyst will support users under the Solution Desk Manager s guidance reviewing protocols staffing and service levels
- Handle inquiries via ServiceNow phone voicemail and email; manage tickets per guidelines
- Assess and resolve or escalate issues based on complexity
- Collaborate with internal teams and external partners to deliver timely accurate solutions
- Document inquiries and communications thoroughly in tracking systems
- As a Solution Desk Analyst you will collect user feedback and propose improvements for recurring issues
- Stay current with policies memos and training requirements
- Promptly report any questionable actions or potential issues to leadership
Required Skills : * At least 3 years working in an IT service and support function in an environment similar in size and complexity to our organization * Demonstrated experience in using computer-based tools including Word Excel Power Point Visio and Outlook * Knowledge of IT and business service desk tools and best practices * Good business acumen and understanding of organizational issues and challenges * Well-developed communication skills * Strong team player and skilled collaborator capable of working effectively with and through others * Ability to focus on customer satisfaction with strong interpersonal skills and responsiveness * Active listener with the ability to influence others toward a common vision or goal
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Rank :A2
Requested Date :
Employment Type
Full-time
