Solution Desk Analyst

Boston - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Please Note: As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.

Kforce has a client in Boston MA that is seeking a Solution Desk Analyst.

Responsibilities:

Solution Desk Analyst will support users under the Solution Desk Manager s guidance reviewing protocols staffing and service levels
Handle inquiries via ServiceNow phone voicemail and email; manage tickets per guidelines
Assess and resolve or escalate issues based on complexity
Collaborate with internal teams and external partners to deliver timely accurate solutions
Document inquiries and communications thoroughly in tracking systems
As a Solution Desk Analyst you will collect user feedback and propose improvements for recurring issues
Stay current with policies memos and training requirements
Promptly report any questionable actions or potential issues to leadership

Required Skills : * At least 3 years working in an IT service and support function in an environment similar in size and complexity to our organization * Demonstrated experience in using computer-based tools including Word Excel Power Point Visio and Outlook * Knowledge of IT and business service desk tools and best practices * Good business acumen and understanding of organizational issues and challenges * Well-developed communication skills * Strong team player and skilled collaborator capable of working effectively with and through others * Ability to focus on customer satisfaction with strong interpersonal skills and responsiveness * Active listener with the ability to influence others toward a common vision or goal

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

Rank :A2
Requested Date :

Please Note: As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn. Kforce has a client in Boston MA that is seeking a Solution Desk Analyst. Responsibilities: Solution Desk Analyst wil...