End User Support Specialist

Colorado Springs, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
Responsible for the installation configuration and ongoing functionality of desktop computers peripheral equipment and software
Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
Typically resolves issues referred by help desk support
Follows standard procedures and guidelines
Understands how assigned duties relate to others within the team and how the team integrates with related teams
Impacts own team through the quality of the support provided
Recognizes and solves typical problems; selects solutions from established options
Communicates moderately complex information in routine situations typically within own team
Works under general supervision with limited ability to modify approach
Individual contributor having no supervisory responsibilities; manages own workload
Performs all other duties as assigned by management

Skills/Experience:

2 Years in Desktop and remote support.

Office 365 Support

Ticketing Systems

Service NOW

Required Skills:

Advanced knowledge and support for

Windows 10/11

Office 365

Printers (Networked)

Networking Fundamentals

Desired Skills:

Azure AD
Advanced Networking

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity Responsible for the installation configuration and ongoing functionality of desktop computers peripheral equipment and software Troubleshoots and re...