End User Support Specialist
End User Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
- Responsible for the installation configuration and ongoing functionality of desktop computers peripheral equipment and software
- Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
- Typically resolves issues referred by help desk support
- Follows standard procedures and guidelines
- Understands how assigned duties relate to others within the team and how the team integrates with related teams
- Impacts own team through the quality of the support provided
- Recognizes and solves typical problems; selects solutions from established options
- Communicates moderately complex information in routine situations typically within own team
- Works under general supervision with limited ability to modify approach
- Individual contributor having no supervisory responsibilities; manages own workload
- Performs all other duties as assigned by management
2 Years in Desktop and remote support.
Office 365 Support
Ticketing Systems
Service NOW
Advanced knowledge and support for
Windows 10/11
Office 365
Printers (Networked)
Networking Fundamentals
Azure AD
Advanced Networking
Employment Type
Full-time
