Field Service Engineer
Field Service Engineer
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1 Vacancy
Job Description
Field Service Engineer
We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
At Ford Motor Company we are dedicated to designing manufacturing and selling high quality vehicles that meet the diverse needs of our customers. We believe our employees and the different perspectives that they bring to the business are the driving force behind our success. Come discover a company that is focused on the quality of our vehicles the environment the community and the world in which we live.
This position is located out of Cincinnati Ohio. This role will require extensive regional travel with possible overnight stays.
Responsibilities
What youll do...
The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role you must have a customer-first approach thrive in ambiguous and unexpected environments and tackle all challenges with a creative and flexible mindset. Experience in automotive process standardization continuous improvement and managing escalations is a plus.
- Provide repair assistance on difficult to repair vehicles to improve Customer Satisfaction and Fix it Right the First Time performance
- Support the product concern identification and resolution process with Product Development and Quality teams
- Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence tools and equipment service repair information diagnostics etc.
- Support Company initiatives that enhance the vehicle diagnosis and repair process
- Develop and author technical documents for publication
- Ability to travel overnight as required
Qualifications
Youll have...
- Bachelors Degree
- 5 years of hands-on technical diagnostic automotive experience
- 2 years of experience using Microsoft Office Suite
- Must reside in Cincinnati OH area or willingness to relocate to the area.
Even better you may have...
- Ford/Lincoln dealership experience
- Ford specific Automotive Repair Technical Training
- Ability to independently plan organize reorganize prioritize and problem-solve
- Professionalism including customer service/interface skills/experience
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
- Immediate medical dental vision and prescription drug coverage
- Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays including the week between Christmas and New Years Day
- Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits click here:
position is a range of salary grades 5-7 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.
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Employment Type
Full-Time
