Home improvment Operations Manager

Cheltenham - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Job Title: Operations Manager Location: Cheltenham Gloucestershire Bonus: Performance-based bonus scheme

About Us

We are a specialist home improvement company designing and delivering creative living spaces including conservatories timber orangeries extensions and bespoke garden rooms as well as supplying and installing uPVC aluminium and timber windows and doors. Known for combining traditional craftsmanship with modern performance we take pride in delivering projects that are tailored high-quality and built to last.

The Role

We are seeking a highly experienced and proactive Operations Manager to help run and grow the business working closely with the Director as his right-hand support. This role is critical to the smooth delivery of projects and customer satisfaction. Conservatory experience is essential as is a background in surveying and installation. The ideal candidate will be equally comfortable managing installation teams resolving customer issues and stepping in on-site when needed. This is a varied role that combines operational oversight project delivery customer service and hands-on problem-solving.

Key Responsibilities

Operational Oversight

Run the day-to-day operations of the business ensuring smooth project delivery. Monitor installation schedules allocate resources and oversee logistics. Support the office team in chasing suppliers and resolving delivery issues.

Project & Site Management

Oversee installation teams ensuring high-quality work and efficiency. Attend sites regularly to check progress resolve issues and deal with customer concerns. Ensure remedial works are carried out promptly and effectively. Step in on smaller installation or survey jobs where required.

Customer & Financial Management

Act as a key contact for customers managing complaints and ensuring satisfaction. Monitor the debt list and proactively liaise with customers to resolve outstanding balances. Provide clear updates to customers throughout their project journey.

Leadership & Support

Lead support and motivate installation and office staff. Foster a strong culture of teamwork pride and accountability. Work closely with the Director to implement business strategies and achieve targets.

Health & Safety

Ensure compliance with health and safety standards across all projects. Promote safe working practices for all staff and subcontractors.

Skills & Experience

Extensive conservatory experience is essential. Proven background in surveying installations and project management. Strong leadership skills able to manage teams. Excellent problem-solving ability and a practical hands-on approach. Customer-focused with strong communication and negotiation skills. Financial awareness including experience with budgets and debt management. IT literacy and familiarity with project management tools.

Package

Performance-based bonus scheme linked to hitting agreed targets Opportunity to work closely with the Director and play a key role in shaping the companys

future

Required Experience:

Manager

Job DescriptionJob Title: Operations Manager Location: Cheltenham Gloucestershire Bonus: Performance-based bonus schemeAbout UsWe are a specialist home improvement company designing and delivering creative living spaces including conservatories timber orangeries extensions and bespoke garden rooms a...