Home improvment Operations Manager
Home improvment Operations Manager
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Job Description
Job Description
Job Title: Operations Manager Location: Cheltenham Gloucestershire Bonus: Performance-based bonus scheme
About Us
We are a specialist home improvement company designing and delivering creative living spaces including conservatories timber orangeries extensions and bespoke garden rooms as well as supplying and installing uPVC aluminium and timber windows and doors. Known for combining traditional craftsmanship with modern performance we take pride in delivering projects that are tailored high-quality and built to last.
The Role
We are seeking a highly experienced and proactive Operations Manager to help run and grow the business working closely with the Director as his right-hand support. This role is critical to the smooth delivery of projects and customer satisfaction. Conservatory experience is essential as is a background in surveying and installation. The ideal candidate will be equally comfortable managing installation teams resolving customer issues and stepping in on-site when needed. This is a varied role that combines operational oversight project delivery customer service and hands-on problem-solving.
Key Responsibilities
Operational Oversight
Run the day-to-day operations of the business ensuring smooth project delivery. Monitor installation schedules allocate resources and oversee logistics. Support the office team in chasing suppliers and resolving delivery issues.
Project & Site Management
Oversee installation teams ensuring high-quality work and efficiency. Attend sites regularly to check progress resolve issues and deal with customer concerns. Ensure remedial works are carried out promptly and effectively. Step in on smaller installation or survey jobs where required.
Customer & Financial Management
Act as a key contact for customers managing complaints and ensuring satisfaction. Monitor the debt list and proactively liaise with customers to resolve outstanding balances. Provide clear updates to customers throughout their project journey.
Leadership & Support
Lead support and motivate installation and office staff. Foster a strong culture of teamwork pride and accountability. Work closely with the Director to implement business strategies and achieve targets.
Health & Safety
Ensure compliance with health and safety standards across all projects. Promote safe working practices for all staff and subcontractors.
Skills & Experience
Extensive conservatory experience is essential. Proven background in surveying installations and project management. Strong leadership skills able to manage teams. Excellent problem-solving ability and a practical hands-on approach. Customer-focused with strong communication and negotiation skills. Financial awareness including experience with budgets and debt management. IT literacy and familiarity with project management tools.
Package
Performance-based bonus scheme linked to hitting agreed targets Opportunity to work closely with the Director and play a key role in shaping the companys
future
Required Experience:
Manager
Employment Type
Full-Time
