Procedure Writer Business Process Senior Associate
Procedure Writer Business Process Senior Associate
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1 Vacancy
Job Description
Join our team and play a key role in driving operational excellence and shaping the future of Global Banking through your expertise and leadership.
As a Procedure Writer Business Process Senior Associate within the Global Banking Client Onboarding and Services you will provide technical writing support using Structured Authoring for Client Onboarding and Services teams manages periodic change requests and oversees the annual attestation process. You will utilize advanced critical thinking and strong problem-solving skills to research inquiries and recommend effective solutions. Additionally you will demonstrate effective stakeholder management and robust project management capabilities to ensure the successful execution of key initiatives.
Roles shift requirement is 5PM 2AM Manila time.
Job responsibilities
- Manage medium to high complex requests and projects and manages escalation.
- Foster an environment of trust with internal partners and their senior management where issues are escalated identified and resolved effectively.
- Create modify and write standardized procedure documents through partnership with Product Subject Matter Experts and Library Function owners to maintain accuracy of content.
- Continuously ensure that documents are updated streamlined maintained and archived appropriately.
- Identify propose and execute remediation plan for control gaps that deviates from approved writing standard.
- Identify and execute process improvements.
- Work across organizational boundaries with internal partners to ensure the delivery of quality products and services.
- Respondto inquiries from Global Banking Client Onboarding and Services partnersrelated tooperating procedure changes and creation.
- Build relationships and establish credibility which is founded on a detailed understanding of operational data and processes.
- Prioritizeinquiries to ensure visibility traction andresolution.
- Set expectations facilitate internal communication and resolve inquiries through effective communication.
Required qualifications skills and capabilities
- Strong verbal and written communication skills.
- Proven experience developing writing and maintaining standard operating procedures.
- Background in service operations treasury or implementations.
- Ability to document processes and summarize complex issues in a clear concise manner.
- Experience managing a team including coaching and mentoring for professional growth.
- Demonstrated project management and stakeholder management capabilities.
- Adaptability to fast-paced transformative environments while consistently driving results.
- Motivated self-starter and continuous learner with a problem-solving mindset.
- Strong critical thinking skills and tactical execution abilities.
- Excellent organizational skills with the ability to prioritize work under pressure and meet tight deadlines.
- Exceptional interpersonal and influencing skills with a track record of building credibility and partnerships with senior business and control partners.
Preferred qualifications skills and capabilities
- College degree preferred and / or with 3 years of experience in client service operations technology sales or portfolio management.
- Technical writing or Structured Authoring experience is an advantage but not required with experience in Content Management Tool such as Adobe Experience Manager authoring using DITA.
- Commercial or Financial services experience with knowledge on Treasury products is a plus.
Required Experience:
Senior IC
Employment Type
Full-Time
