Guest Services Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Situated opposite the famous Camden market our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar setting the tone for a comfortable and enjoyable stay. The Northern Line Tube Station is just a five-minute walk away granting our guests easy access to explore the entertainment and attractions of the West End. Additionally Euston Kings Cross and St Pancras International Train Stations are all within a short bus ride from our central location.
Heres what youll be doing:
- Managing all Front Office tasks during your shift providing personalized service to guests
- Responding promptly to guest feedback
- Building brand awareness and fostering guest loyalty
- Preparing daily guest reports and conducting team meetings
- Ensuring proper handling of cash and billing of guest expenses
- Assisting as Duty Manager and supporting team training and development
- Creating a positive and collaborative team environment
Your work schedule will vary from week to week depending on business needs including mornings afternoons evenings weekends and public holidays.
What we offer:
- Discounted accommodation at thousands of hotels across 4 continents
- Special discounts for friends and family
- Referral bonuses up to 500
- Wellness and mental health support programs
- Fun staff parties
- Cycle to work program
- Free meals during shifts
- Employee recognition and rewards
What we expect from you:
- Previous experience in hotel Front Office operations is required
- Strong leadership skills leading by example and working as part of the team
- Experience with OPERA PMS is a plus
- Training in Health & Safety and Crisis Management is beneficial
- Flexibility to work different shifts as needed
- Punctuality and a strong work ethic
Required Experience:
Manager
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
Holiday Inn® London - Camden Lock hotel is in the heart of Camden, close to its buzzing bars, restaurants and markets. Camden Tube Station is four minutes' walk from the hotel, meaning it's within easy reach of West End entertainment and attractions. Euston, King's Cross and St Pancra ... View more
