Head of People Services
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Closing date: 11/12/2025
Vacancy managed by Donna Hodgins -
About the role
Reporting to the People Operations Director the Head of People Services will play a pivotal role in building a best-in-class shared services function from the ground up.This role will lead the delivery of HR services setting new standards for service excellence colleague experience and operational efficiency.
Key responsibilities
- Design and establish a new People Services operating model
- Lead transformation and continuous improvement
- Optimise systems and technology enablement
- Establish governance controls and performance metrics - implementing SLAs and KPIs
- Build and lead a high performing team
- Use data and insights to inform decisions
To be successful in this role you will need to have -
Proven experience in continuous improvement of services delivering efficiencies whilst enhancing customer experience
Shared services experience across high volume teams delivering complex services
Experience of HR systems
Experience of managing multiple projects and senior stakeholders
It would be great if you also have experience of working within a highly regulated environment.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
- Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply eligible roles only. Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.
Whats next
The closing date for this role is 11th December 2025.
Once your application has been received we will be in touch for an initial conversation and to discuss next steps.
Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Keywords
Head of People Services
Required Experience:
Director
Key Skills
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About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
