Registration Assistant

Primary Purpose:

To support Region 16 Education Service Center (ESC) by providing administrative assistance accurately and efficiently to ensure quality results in a professional and timely manner.

Qualifications:

Education/Certification

• High School diploma or GED required

Skills

• Required proficiency in Microsoft Office Suite spelling punctuation and grammar
• Skilled in general office procedures including answering telephone filing data entry and maintaining an organized workspace
• Must be service-oriented a team player self-motivated and responsible to complete all assignments
• Exhibits tact and relates well to people
• Ability to handle multiple tasks under pressure with ease
• Projects a positive professional organizational image through in-person and phone interaction with customers

Working Conditions:

• Tools/Equipment Used: Standard office equipment including personal computer and peripherals
• Posture: Must be physically able to tolerate prolonged sitting frequent standing; occasional bending/stooping pushing/pulling twisting and standing
• Motion: Must be physically able to tolerate frequent standing and walking repetitive hand motions frequent keyboarding and use of mouse; occasional reaching occasional driving
• Lifting: Must be physically able to tolerate regular light lifting and carrying (less than 15 pounds); may require occasional heavy lifting and carrying (45 pounds or more)
• Environment: Must be physically able to work inside; tolerate occasional travel between work sites; regular exposure to noise
• Mental Demands: Must be able to work with frequent interruptions; maintain emotional control under stress; work prolonged or irregular hours on occasion
• Regular Attendance is an essential function

Major Responsibilities and Duties:

1. Welcomes customers to Region ESC Conference Center
2. Provides escWorks support and troubleshooting for the ESC staff including:
1. daily workshop registration troubleshooting
2. data management
3. network user management
4. preparation of sign-in sheets and electronic check-in
5. custom registrations
6. quality control
7. room set-up coordination
3. Assists internal and external escWorks customers by using the Region Work Order System
4. Assists the Director of Employee Experience and Registration Specialists with various network related clerical duties
5. Assists other administrative assistants in the department as needed
6. Reports for work ready to perform responsibilities
7. Performs duties that directly and/or indirectly impact student performance in Region 16
8. Maintains a professional level of confidentiality regarding all ESC matters
9. Supports the mission goals and objectives of the ESC strategic plan
10. Upholds and adheres to safety rules and policies of the ESC safety program
11. Performs professional responsibilities as required by ESC policies processes and procedures
12. Manages time calendar and job responsibilities to meet deadlines
13. Meets proficiency levels of required technology skills as outlined by supervisor
14. Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor
15. Performs other duties as assigned